Our work

Human-Centred Design

Users don’t just inform the strategy, they are the strategy. Better business outcomes start with satisfied users—humans. Want to boost engagement, build brand loyalty, cut costs, or make smarter decisions? It all starts by truly knowing and working closely with your audience.

Users don’t just inform the strategy, they are the strategy.

Better business outcomes start with satisfied users—humans. Want to boost engagement, build brand loyalty, cut costs, or make smarter decisions? It all starts by truly knowing and working closely with your audience.

Member-Based Organizations
Photo of a person filling out a form at an outdoor community or member-based event.

Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design, Technology Solutions

Enhancing Data Quality and Utilization: A Data Collection Strategy for Community Organizations

Government Health Organizations
R00 OXD Website Case Study CITZ Hero @2x V00 KB

Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Service Design

Shaping the Future of Digital Health for Government: Lessons, Learnings, and a Leap Forward

Lotteries Yukon
Lotteries Yukon home page on a black laptop and iphone clay on yellow background

Digital Services and Products, Human-Centred Design

Improving Access to Community Funding by Putting the User First

Provincial Health Services Authority
R00 OXD Website Case Study MinHealth ImmsBC Hero V01 KB

Digital Transformation and Innovation, Government Consulting, Human-Centred Design

Solving COVID-19 Immunization Complexities With Service Mapping

Provincial Health Services Authority of British Columbia
R01 OXD Website Case Study PHSA Hero @2x V02 KB

Digital Services and Products, Government Consulting, Human-Centred Design

Technology Improvements Lead to Better Health Management of Vaccine Records

Government of British Columbia, Ministry of Education and Child Care
OXD branded illustration of new PEN registry system homepage prototype

Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design

A Complicated Expert System, Redesigned to Work Faster

Government of Alberta, Ministry of Children’s Services
Children playing outside

Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions

Alberta Child Care Subsidy Modernization

FortisBC
fortisBC website redesign home page shown on iMac, iPhone, tablet

Digital Services and Products, Human-Centred Design, Technology Solutions

FortisBC Website Redesign

Government of British Columbia
Photo of a farm worker harvesting apples

Government Consulting, Human-Centred Design, Management Consulting

Co-Design During a Crisis: Ensuring Food Security and the Health of Farm Workers

Legal Aid BC
Tablet device with Legal Aid BC website home page on display

Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions

Legal Aid BC Digital Transformation Portfolio

OpenRoad Communications
Animation of our former OpenRoad logo in white to our rebranded OXD logo in white on a light pink coloured background.

Digital Transformation and Innovation, Human-Centred Design, Management Consulting

OXD Brand Strategy and Identity

​Emily Carr University of Art + Design
White mobile phone showing Emily Carr homepage over a pink angled background

Digital Services and Products, Human-Centred Design, Technology Solutions

​Emily Carr University of Art + Design Website Redesign

University of British Columbia
dark blue bkgd with mobile phones showing UBC logo and website

Digital Services and Products, Human-Centred Design, Technology Solutions

​UBC Digital Agency of Record

Government of British Columbia, ​Ministry of the Attorney General
People reviewing the BC online divorce form on a laptop

Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions

Online Divorce Assistant Application

TELUS
OXD staff and TELUS staff doing brainstorm

Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Management Consulting

​TELUS Home Solutions Onboarding

​Transportation Investment Corporation
TReO tolling photo of bridge over water

Digital Services and Products, Human-Centred Design, Technology Solutions

​TReO Tolling Website

​Island Health
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Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions

​Island Health Website Redesign

​Honeywell Process Solutions
3D rendering image of Honeywell SmartLine product over blue

Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions

​Honeywell SmartLine Application and Validation Tool

BC Family Justice Innovation Lab
Photo of youth doing BC Innovation Youth Voices brainstorm

Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting

Youth Voices

TransLink
TransLink team reviewing customer journey map

Digital Transformation and Innovation, Human-Centred Design, Management Consulting

TransLink Customer Experience Research