Human-Centred Design

Users don’t just inform the strategy, they are the strategy.

Better business outcomes start with satisfied users—humans. Want to boost engagement, build brand loyalty, cut costs, or make smarter decisions? It all starts by truly knowing and working closely with your audience.

Two people brainstorming with sticky notes on a whiteboard

Discover OXD’s suite of services, designed to decode user needs, create tailored solutions, and drive your business objectives forward.

Accessibility auditing
Agile coaching
Agile team augmentation
Branding and identity
Business analysis
Business case development
Business transformation
Design research
Digital auditing
Digital services
Digital services and products
Digital transformation and innovation
Discovery
Facilitation
Government consulting
Human-centred design
Inclusive design
Modernization
Online applications and forms
Portal development
Product design
Prototyping
Roadmapping
Service blueprints
Service design
Strategy
User Experience (UX) design
User Interface (UI) design
User research
Web application development
Website design and development

Harnessing three decades of experience, our diverse methods go beyond UX design to drive insights and organizational progress.

Accessible design
Analysis, quantitative
Analysis, qualitative
Art direction
Brainstorming and idea generation
Brand personality workshops
Brand strategy
Citizen engagement
Coaching and training
Comparative and competitive analysis
Content migtation
Customer interviews
Customer and stakeholder co-creation
Customer-centric design
Design principles
Design workshops
Design systems
Digital best practices
Discovery research
Graphic design
Presentations and storytelling
Editorial guidelines
Empathy mapping
Focus groups
Frame innovation
Human-centred design
Identity systems
Infographics design
Information Architecture (IA)
Interaction design
Interviews
Interview recruitment
Journey mapping workshops
Logo design
Live-trials with customers
Mapping
Microcopy writing
Mobile applications design and development
Mobile design
Moodboards
Motion graphics
Narrative workshops
Observational research
Persona creation
Prototyping
Report creation
Responsive websites and design
Roadmapping
Service blueprinting
Service design
Storyboarding
Storytelling workshop
Style tiles and guidelines
Taxonomy
Typographic design
Usability testing
Usability heuristics
User Experience (UX) design
User-centred design
User Interface (UI) design
User interviews
User journey mapping
Video Editing
Visual design
Voice and tone
Website design
Website design and development
Wireframes
Workshops

We use what we’ve learned from different industries to find unique strategies, helping our clients stand out and spark innovation in their fields.

Agriculture
Arts, entertainment, and recreation
Education
Energy and utilities
Finance and insurance
Government and public sector
Health
Information and cultural industries
Justice
Manufacturing
Occupational health and safety
Parks
Retail
Software
Telecommunications
Transportation

Access our decades of UX expertise

For over 30 years, we’ve explored the relationship between human behaviour and technology. By collaborating with our passionate and talented team of designers, developers, and strategists, you get a tailored approach that places your users at the forefront—improving both the digital experience and brand loyalty. Our experience has allowed us to partner with many organizations, participate in speaking engagements, and win awards for our work.