Steve Ly, our Director of Software Development, explores how years of policy decisions, workarounds, and institutional reasoning are embedded in the code that nobody fully understands anymore.
Our Director of Software Development, Steve Ly, explores a paradox facing the software industry: we’re automating away the entry-level work that builds expertise, but we haven’t figured out what replaces it.
Across countless public sector projects, Sara Redpath, OXD’s Sales Director, has seen the same challenge: navigating continuous tension between desirability, feasibility, and viability. In this article, she explores why government digital services often struggle with this balance—and how human-centred design can help.
Security says no. Delivery says hurry up. Meanwhile, releases stall, frustration builds, and both teams feel like they’re losing. Our Director of Software Development, Steve Ly, says there’s a better way to work together—and it starts with changing how we think about security’s role.
In the realm of digital identity verification, organizations struggle with balancing stringent compliance requirements and safeguarding citizen privacy. Steve Ly, our Director of Software Development, explains how verifiable credentials can reduce compliance risks while restoring crucial digital trust.
VP and Partner Gordon Ross explores the question: Does the apparent speed of AI coding assistants translate to improved code quality, or do they introduce hidden, long-term systemic costs? He draws a parallel to car speed limits, where individual gains in speed often mask collective burdens.
How can product owners update their outdated government digital service without disrupting essential public services?
Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation.
Slow applications don’t just frustrate users—they could cost businesses millions in lost revenue. Our Director of Software Development, Steve Ly, says the solution is to “Shift left”.
From predictive flood warnings to systems that cut document processing times to our own work in government AI consulting, OXD Director of Software Steve Ly explains how AI is revolutionizing government service delivery.
Every frustrating form and confusing process erodes public trust. OXD Vice President and Partner Gordon Ross challenges Canadian governments to rebuild that trust by reducing administrative burden on citizens.
Our Director of Software Development, Steve Ly, explores a world where proving your identity or qualifications is as simple as scanning a QR code, without revealing your personal details.
Understanding the trade-offs between private and public clouds is key when aligning with the stringent requirements of government applications. Our analysis breaks down the benefits, challenges, and tailored solutions.
Whether working in government or leading a Fortune 500 company, a clear process for decision-making is crucial. Wil Arndt, OXD’s Creative Director, explores why decision-making in organizations is so hard and how clarity and structure can help teams make better, faster decisions.
Some companies try to streamline by leaving QA off, but at OXD we recognize that this approach is risky, and in the long view, costly. Our QA Manager explains why including QA testing in your digital project is worth the cost.
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are applicable in almost any situation (not just design) to improve collaboration and navigate successful conflict.
