Insights

Digital Transformation In Government Hero Image with paper planes flying and one breaking away in shades of purple
Digital Transformation and Innovation, Government Consulting

Digital Transformation in Government

OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.

remote user research concept illustration of zoom call with man and post-it notes
Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Management Consulting

How to broaden your reach and reduce participant barriers with remote user research

UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.

Pie charts representing diversity in GBA+ data analysis
Digital Transformation and Innovation, Government Consulting, Management Consulting

How you can use GBA+ for inclusive analysis in projects

Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.

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Digital Transformation and Innovation, Government Consulting, Management Consulting

Digital Transformation as an endurance sport

Service Designer Kevin Ehman draws parallels between his experience with endurance sport and his work in digital transformation initiatives with government.

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Government Consulting, Management Consulting

The Indigenization of policies and services in BC: lessons from Te Ao Māori

Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.

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Digital Transformation and Innovation, Government Consulting, Technology Solutions

OpenShift: making Agile development a reality for government projects

How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.

Photo of two people reviewing a document on a white board
Government Consulting

Design for Policy: bringing a design thinking approach to TransLink’s Fare Review process

TransLink partners with OXD’s Service Design team to understand customer experiences during their Transit Fare Review.

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Government Consulting

Navigating the PIA process in the BC provincial government

Service Designer Kevin Ehman reflects on his experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.