Canada’s new AI strategy treats trust as a prerequisite. VP and Partner Gordon Ross asks where that trust is supposed to come from, when the strategy says little about where AI will operate: inside public services Canadians didn’t choose and can’t inspect.
Our Director of Software Development, Steve Ly, explores a paradox facing the software industry: we’re automating away the entry-level work that builds expertise, but we haven’t figured out what replaces it.
Across countless public sector projects, Sara Redpath, OXD’s Sales Director, has seen the same challenge: navigating continuous tension between desirability, feasibility, and viability. In this article, she explores why government digital services often struggle with this balance—and how human-centred design can help.
Steve Ly, our Director of Software Development, interviews Diego Ramirez, one of our Software Developers, to discuss the practical realities of building around non-deterministic systems.
How do you design great user experiences when AI gives different answers every time? Steve Ly, our Director of Software Development, interviews Jacqueline Antalik, our Director of UX and Service Design, about shifting from predictable design to systems that embrace uncertainty.
If large language models (LLMs) can write code, can they read an old codebase and convert it into a modern application with minimal human effort? Our Director of Software Development Steve Ly discusses six reasons why the “auto‑modernize” tool doesn’t exist.
Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation.
Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.
Some companies try to streamline by leaving QA off, but at OXD we recognize that this approach is risky, and in the long view, costly. Our QA Manager explains why including QA testing in your digital project is worth the cost.
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.
Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are applicable in almost any situation (not just design) to improve collaboration and navigate successful conflict.