Our work

Digital Service Design

To deliver great digital services organizations need to understand their customers’ journeys over time and across touchpoints.

oxd service design

Creating new and better service experiences by design.

Our service design methods uncover opportunities left undiscovered by traditional modes of research and help clients understand their users’ needs and wants.

But we don’t leave our clients at strategy and design. We also deliver—helping them build, launch, and sustain their digital services.

​Ministry of the Attorney General of British Columbia
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Digital Service Design, Digital Transformation

Online Divorce Assistant Application

TELUS
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Digital Service Design

​TELUS Home Solutions Onboarding

​Transportation Investment Corporation
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Digital Service Design, Technology Consulting, Website Development

​TReO Tolling Website

​Honeywell Process Solutions
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Digital Service Design, Website Development

​Honeywell SmartLine Application and Validation Tool

​The Pokémon Company International
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Business Insights, Digital Service Design, Digital Transformation

​Pokémon Website Localization