Our Work

Digital Service Design

To deliver great digital services organizations need to understand their customers’ journeys over time and across touchpoints.

oxd service design

Creating new and better service experiences by design.

Our service design methods uncover opportunities left undiscovered by traditional modes of research and help clients understand their users’ needs and wants.

But we don’t leave our clients at strategy and design. We also deliver—helping them build, launch, and sustain their digital services.

​Ministry of the Attorney General of British Columbia
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Digital Service Design, Digital Transformation

Online Divorce Assistant Application

TELUS
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Digital Service Design

​TELUS Home Solutions Onboarding

​Transportation Investment Corporation
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Digital Service Design, Technology Consulting, Website Development

​TReO Tolling Website

​Honeywell Process Solutions
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Digital Service Design, Website Development

​Honeywell SmartLine Application and Validation Tool

​The Pokémon Company International
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Business Insights, Digital Service Design, Digital Transformation

​Pokémon Website Localization

OpenRoad is now OXD.

After 23 successful years as OpenRoad Communications, we’ve made some changes. We’ve got a new name and new website, but we’re still the same people you know, focused on using research, strategy, design, and technology to make new experiences possible.

Learn more about the rebrand

Continue to the new website

Because of some of the advanced techonologies we're using, the site currently isn't ready to use in Internet Explorer.

We're working on improving that experience,but in the meantime if you're able to use Chrome, Safari, Firefox or Microsoft Edge, we encourage you to do so.