Insights

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Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design

Beyond components: How design principles transform design systems

Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation.

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Digital Services and Products, Human-Centred Design

User interface and UX in industrial manufacturing simplify complex systems

Lead Designer James Byun shares insights into how UI/UX design is reshaping the industrial manufacturing landscape, turning complex systems into user-friendly tools.

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Digital Services and Products, Human-Centred Design

A day in the life of the QA Engineers at OXD

Discover how OXD ensures great user experiences that meet our clients’ highest standards. Our QA team unveils how they work and the critical role they play in software development.

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Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design

How you can use GBA+ for inclusive analysis in projects

Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.

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Digital Services and Products, Human-Centred Design, Technology Solutions

QA testing is worth the cost now to reduce risks later. Here are five reasons why.

Some companies try to streamline by leaving QA off, but at OXD we recognize that this approach is risky, and in the long view, costly. Our QA Manager explains why including QA testing in your digital project is worth the cost.

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Human-Centred Design, Service Design

Should you compensate research participants?

OXD UX Designer Hitomi Yokota explores the question, “Should we compensate research participants?” We believe it’s not only essential, but also an ethical requirement.

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Digital Services and Products, Human-Centred Design, Service Design

How to conduct design research with compassion

In the wake of personal tragedy, designer Jacqueline Antalik practices deeper patience and compassion for research participants.

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Digital Transformation and Innovation, Government Consulting, Human-Centred Design

Digital Transformation in Government

OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.

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Digital Services and Products, Human-Centred Design, Technology Solutions

Three common content migration mistakes, and how to avoid them

Reap the benefits of a successful content migration with these three recommendations.

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Digital Services and Products, Human-Centred Design, Management Consulting

Your website is not your brand

OXD’s Design Director Kallie Ashenden discusses the importance of a holistic brand approach when it comes to your website.

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Digital Services and Products, Human-Centred Design, Technology Solutions

Toddler-first usability testing

Four observations made from watching a two-and-a-half-year-old use an iPhone.

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Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design

How to broaden your reach and reduce participant barriers with remote user research

UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.

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Human-Centred Design, Management Consulting

An Agile approach to an anti-racist and inclusive workplace

How do we understand and meaningfully address our part in perpetuating systemic racism? What does it mean to create an anti-racist and inclusive workplace environment?

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Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting

Digital Transformation as an endurance sport

An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.

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Government Consulting, Human-Centred Design, Management Consulting, Service Design

The Indigenization of policies and services in BC: lessons from Te Ao Māori

Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.

Photo of two people reviewing a document on a white board
Government Consulting, Human-Centred Design

Design for Policy: Bringing a design thinking approach to TransLink’s Fare Review process

TransLink partners with OXD’s Service Design team to understand customer experiences during their Transit Fare Review.

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Government Consulting, Human-Centred Design, Service Design

Navigating the PIA process in the BC provincial government

An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.

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Human-Centred Design, Management Consulting

Gratitude in the workplace

Can a simple thanks lead to greater happiness and engagement at work? Jacqueline Antalik, our Director of User Experience, explores the question.

Designing Together by Dan Brown book cover, effective collaboration
Digital Services and Products, Human-Centred Design

Improving collaboration and design outcomes with empathy

Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are applicable in almost any situation (not just design) to improve collaboration and navigate successful conflict.