Insights

remote user research concept illustration of zoom call with man and post-it notes
Business Insights, Digital Service Design, Digital Transformation, Website Development

How to broaden your reach and reduce participant barriers with remote user research

UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.

Pie charts representing diversity in GBA+ data analysis
Business Insights, Digital Service Design, Digital Transformation

How you can use GBA+ for inclusive analysis in projects

Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.

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Business Insights, Digital Service Design

The Indigenization of Policies and Services in BC: Lessons from Te Ao Māori

Service Designer Kevin Ehman reflects on his work in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.

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Digital Service Design, Digital Transformation, Technology Consulting, Website Development

OpenShift: Making Agile Development a Reality for Government Projects

How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.

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Business Insights, Digital Service Design

Pokémon GO: a Great Example of Safe, Ethical Children’s Entertainment.

Creative Director Wil Arndt gives Pokémon GO four out of five stars when it comes to meeting high ethical standards for kids entertainment.

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Business Insights, Digital Service Design, Digital Transformation

Design for Policy: Bringing a Design Thinking Approach to TransLink’s Fare Review Process

TransLink partners with OXD’s Service Design team to understand customer experiences during their Transit Fare Review.

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Business Insights, Digital Service Design

Navigating the PIA Process in the BC Provincial Government

Service Designer Kevin Ehman reflects on his experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.

Designing Together by Dan Brown book cover, effective collaboration
Business Insights, Digital Service Design

Improving collaboration and design outcomes with empathy

Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are applicable in almost any situation (not just design) to improve collaboration and navigate successful conflict.