Insights
AI and access to the justice system: design challenges and considerations
Gordon Ross, VP and Partner at OXD, stresses that AI can’t improve public access to court information unless the underlying information is addressed first.
How you can use GBA+ for inclusive analysis in projects
Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.
Digital Transformation in Government
OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.
How to broaden your reach and reduce participant barriers with remote user research
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
Digital Transformation as an endurance sport
An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.
The Indigenization of policies and services in BC: lessons from Te Ao Māori
Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.
OpenShift: making Agile development a reality for government projects
How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.
Design for Policy: bringing a design thinking approach to TransLink’s Fare Review process
TransLink partners with OXD's Service Design team to understand customer experiences during their Transit Fare Review.
Navigating the PIA process in the BC provincial government
An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.