Insights
Low-risk strategies for modernizing legacy systems
How can product owners update their outdated government digital service without disrupting essential public services?
When court processes are stuck in the past, justice suffers.
Outdated court processes delay justice and burden staff. Digital transformation can make courts more efficient, accurate, and accessible.
Innovative AI solutions for government that transform citizen services
From predictive flood warnings to systems that cut document processing times to our own work in government AI consulting, OXD Director of Software Steve Ly explains how AI is revolutionizing government service delivery.
Canadian governments are overdue on reducing the administrative burden of their services
Every frustrating form and confusing process erodes public trust. OXD Vice President and Partner Gordon Ross challenges Canadian governments to rebuild that trust by reducing administrative burden on citizens.
Is digital government just government? A nuanced debate at FWD50
In this Insight, Gordon Ross, Vice President and Partner at OXD suggests that the answer lies not in choosing sides, but in better understanding the evolution of government capabilities.
Establishing digital trust with verifiable credentials
Our Director of Software Development, Steve Ly, explores a world where proving your identity or qualifications is as simple as scanning a QR code, without revealing your personal details.
Five impressions from an unexpected healthcare service journey
Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service designed equates to a service experienced. Here are his impressions on the collision of time, infrastructure, and identity across an unexpected summer healthcare journey.
Embracing the vertigo of service design
Gordon Ross shares insights around the profound impact of viewing service design from a broader perspective.
Top six reasons governments should implement Zero Trust principles
Discover how adopting Zero Trust principles can bolster cybersecurity and better protect sensitive data from modern threats.
United on the field: Government teams and vendors in action
Bridging the gap between government teams and vendors, Gordon Ross discusses how blended digital teams can transcend traditional roles to achieve success in public sector projects.
Public cloud hosting vs. private for modern government web applications
Understanding the trade-offs between private and public clouds is key when aligning with the stringent requirements of government applications. Our analysis breaks down the benefits, challenges, and tailored solutions.
Exploring the role of value in government product management
Without more investment in learning about value-creating behaviours in government product management, Gordon Ross, VP at OXD, writes that government risks the classic “nice landing, wrong airport” scenario of shipping a well-engineered, but flawed product at speed.
Pre-Discovery and the challenge of the fuzzy front-end of digital transformation
“Pre-Discovery” in government may do more harm than good, blending good intentions with vague goals. What’s the aim—funding, defining issues, consensus? VP and Partner of OXD, Gordon Ross, explains that there are better ways to avoid early confusion with your Digital Transformation project.
AI and access to the justice system: design challenges and considerations
Gordon Ross, VP and Partner at OXD, stresses that AI can’t improve public access to court information unless the underlying information is addressed first.
How you can use GBA+ for inclusive analysis in projects
Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.
Digital Transformation in Government
OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.
How to broaden your reach and reduce participant barriers with remote user research
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
Digital Transformation as an endurance sport
An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.
The Indigenization of policies and services in BC: lessons from Te Ao Māori
Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.
OpenShift: making Agile development a reality for government projects
How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.
Design for Policy: Bringing a design thinking approach to TransLink’s Fare Review process
TransLink partners with OXD's Service Design team to understand customer experiences during their Transit Fare Review.
Navigating the PIA process in the BC provincial government
An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.