Our work
Member-Based Organizations
Enhancing Data Quality and Utilization: A Data Collection Strategy for Community Organizations
We helped a BC community group navigate data challenges and craft a data collection strategy for insights-informed decision-making.
Government of British Columbia
Co-Design During a Crisis: Ensuring Food Security and the Health of Farm Workers
How OXD used co-design to help the government move more quickly at the start of the COVID-19 pandemic.
OpenRoad Communications
OXD Brand Strategy and Identity
Removing risk and uncertainty from an emotionally-charged rebrand process with rational, user-centred design.
Emily Carr University of Art + Design
Emily Carr University of Art + Design Digital Audit
Illuminating the unknown: Mapping a forward-thinking, early-adopting University's vast digital presence.
TELUS
TELUS Home Solutions Onboarding
Helping TELUS understand their customers' experiences and identify new opportunities.
BC Family Justice Innovation Lab
Youth Voices
Using Design for Social Innovation to improve the way youth impacted by separation and divorce experience the justice system.
TransLink
TransLink Customer Experience Research
Helping TransLink deliver a world-class transportation experience by mapping what their customers do, think, and feel.
BC Ministry of Attorney General
British Columbia's Ministry of Attorney General works with OXD to design and deliver digital court administration services that set the pace for innovation in government. From reimagining how court transcripts are transcribed to making divorce filing more accessible to citizens, we've worked hard to promote a more inclusive, transparent, and modern vision for the justice sector.
City of Vancouver
We developed the web strategy, user experience strategy, information architecture, and content management requirements for the City of Vancouver website, including reorganizing some 60,000 pages and 130 service sites.
Government of Alberta
From the first exemplar digital service we launched with Alberta, to the growth of service applications ranging across the Ministry of Children's Services and Alberta Justice, we've been a strategic partner in Government of Alberta's digital transformation. Through executive coaching, practitioner training, service design, agile development, and ongoing consultation, we've helped Alberta become a beacon of innovation in Canadian government.
Government of British Columbia
We've worked with a broad scope of government ministries in British Columbia, including those responsible for forests, parks, agriculture, health, education, children and family development, jobs and training, public safety, and citizen services. Our coaching bolsters clients' skills and capabilities, while our co-designed solutions help BC refine and redefine the experience of government.
Government of Canada
OXD has worked with the Government of Canada's Canadian Digital Services and Parks Canada to provide ongoing expert input, advice, and guidance on digital service delivery for a variety of citizen services.
Island Health
We worked with Island Health to design and develop a modern, public-facing website that would enable them to share information about their services and provide ways for patients to engage with the organization.
Pokémon
A trusted partner with Pokémon for years, OXD began with a major website rebuild and then continued to work with the organization to bring user-centred practices to their website design and development processes.
TELUS
Using a service design approach we helped TELUS create and test an improved onboarding experience for their customers.
TransLink
TransLink worked with OXD to explore and develop customer experience opportunities for inclusion in their first ever Customer Experience Strategy, using cross-organizational co-design workshops, mobility archetypes, and journey mapping.
Vancouver Coastal Health
OXD worked with Vancouver Coastal Health to gain insight into the experiences and needs of children, youth and families, in their self-identified journey of recovery from mental health and substance use issues.
Government of Yukon
The Ministry responsible for Yukon Lottery Commission worked with OXD to launch a secure, responsive, and fast solution on a best-in-class CMS. Beyond simply refreshing the branding and visuals, the Lotteries Yukon website increased usability and accessibility, while increasing operational efficiencies for Lotteries Yukon employees through extensive training and flexible content modules.
lululemon
We partnered with athletic apparel and technical clothing brand lululemon to deliver improved insights around the behaviour of their online customers. By helping customers understand the benefits of having a lululemon account versus purchasing anonymously, we increased new sign-ups 20% within the first month of launch.
BC Hydro
We've worked with BC Hydro for more than a decade. They trusted OXD to improve the customer experience of their website, redesign their customer portal, and provide strategic recommendations for their corporate intranet.
ICBC
OXD took a user-centred approach to redesigning the Insurance Corporation of British Columbia's website properties and communications. Through interviews and user-testing with drivers and communities, we helped people find information about testing and regulations more quickly, ultimately helping make roads safer in BC.
Honeywell
Since 2013, OXD has worked with Honeywell on their innovative SmartLine series of industrial sensors, creating differentiation in a crowded marketplace through a user-centred configuration and monitoring experience. Honeywell relies on OXD to maintain a leadership position while helping customers cut costs and reduce errors.
IFC
International Finance Corporation worked with OXD to help financial institutions learn about the benefits of environmental and social risk management. Employing user-centred methods, we designed and built an accessible, light-weight online toolkit that's been in service and evolving for over a decade.
Electronic Arts
Electronic Arts (EA) came to us to provide critical design and development services for dozens of marketing sites and player portals. Our team was a strategic bridge driving cross-promotion and prize redemption for many of EA's partner brands, including Dr Pepper and ConAgra Foods.
Emily Carr University
After decades of unbridled growth, Emily Carr University needed a digital strategy to address and better leverage their hundreds of digital properties. We helped them bring cohesion to the chaos, while also designing and building their award-winning flagship public site.
FortisBC
FortisBC, the province's largest energy provider, matches their drive for an innovative energy future with our passion for user-centred brand and digital experiences. In addition to designing and developing their flagship public site, we brought our strategic advantage to their microsites, digital brand strategy, and even internal team coaching.
CBC Transmission
When CBC/Radio-Canada Transmission—a division of the Canadian Broadcasting Corporation (CBC)—needed to reach new broadcast clients, they came to OXD. We developed a modern web experience that integrates with Google Maps to demonstrate CBC Transmission's unmatched coverage across Canada, while giving staff the tools they need to manage the site internally.
The University of British Columbia
Since 2016, we have been the digital agency of record for The University of British Columbia. Working Brand and Marketing, Extended Learning, Campus and Community Planning, News, and others, we provide the University with a range of services, including business coaching, business insights, creative design, and development.
