Insights

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Business Insights, Digital Service Design

Indigenizing Policies and Services in BC: Lessons from Te Ao Māori

Service Designer Kevin Ehman reflects on his work in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.

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Business Insights, Digital Service Design

Pokémon GO: a Great Example of Safe, Ethical Kids Entertainment.

Learn why we give Pokémon GO gets four out of five stars when it comes to meeting our high ethical standards for kids entertainment.

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Business Insights, Digital Service Design, Digital Transformation

Design for Policy: Bringing a Design Thinking Approach to TransLink’s Fare Review Process

TransLink partners with OXD’s Service Design team to understand customer experiences during their Transit Fare Review.

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Business Insights, Digital Service Design

Navigating the PIA Process in the BC Provincial Government

Service Designer Kevin Ehman reflects on his experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.

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Business Insights

Gratitude in the Workplace

Can a simple thanks lead to greater happiness and engagement at work? Jacqueline Antalik, our Director of User Experience, explores the question.