Insights

Filter insights by
R00 OXD Legacy Modernization Insight Assets Thumbnail Tall V00 ST

Low-risk strategies for modernizing legacy systems

How can product owners update their outdated government digital service without disrupting essential public services?

R00 OXD Design Principles Insight Assets Thumbnail Panel 1 Square V00 ST

Beyond components: How design principles transform design systems

Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation.

R00 Alberta Courts CDS Case Study Hero V03 ST

When court processes are stuck in the past, justice suffers.

Outdated court processes delay justice and burden staff. Digital transformation can make courts more efficient, accurate, and accessible.

R00 OXD FWD50 Insight Assets Thumbnail Short V01 ST

Is digital government just government? A nuanced debate at FWD50

In this Insight, Gordon Ross, Vice President and Partner at OXD suggests that the answer lies not in choosing sides, but in better understanding the evolution of government capabilities.

R00 OXD Five Unexpected Healthcare Service Jounrey Insight Assets Thumbnail Short V00 ST

Five impressions from an unexpected healthcare service journey

Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service designed equates to a service experienced. Here are his impressions on the collision of time, infrastructure, and identity across an unexpected summer healthcare journey.

R00 OXD Social Pre Discovery Insight 1 1 V00 ST

Pre-Discovery and the challenge of the fuzzy front-end of digital transformation

“Pre-Discovery” in government may do more harm than good, blending good intentions with vague goals. What’s the aim—funding, defining issues, consensus? VP and Partner of OXD, Gordon Ross, explains that there are better ways to avoid early confusion with your Digital Transformation project.

Illustration by OXD supporting decision-making process. Blue background with a sign post with different arrows pointing different ways.

With great decisions comes great responsibility: The work of the Decider

Whether working in government or leading a Fortune 500 company, a clear process for decision-making is crucial. Wil Arndt, OXD's Creative Director, explores why decision-making in organizations is so hard and how clarity and structure can help teams make better, faster decisions.

R00 OXD GBA Insight Assets Hero V01 ST

How you can use GBA+ for inclusive analysis in projects

Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.

R00 OXD Digital Transformation In Government Insight Assets Thumbnail Short V00 ST

Digital Transformation in Government

OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.

OXD Feature Image 1688x1125 01 1

How to broaden your reach and reduce participant barriers with remote user research

UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.

R01 OXD Insights Thumb Digital Transformation KB V00

Digital Transformation as an endurance sport

An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.

R01 OXD Insights Thumb OpenShift KB V00

OpenShift: making Agile development a reality for government projects

How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.