Insights
Low-risk strategies for modernizing legacy systems
How can product owners update their outdated government digital service without disrupting essential public services?
Beyond components: How design principles transform design systems
Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation.
When court processes are stuck in the past, justice suffers.
Outdated court processes delay justice and burden staff. Digital transformation can make courts more efficient, accurate, and accessible.
Is digital government just government? A nuanced debate at FWD50
In this Insight, Gordon Ross, Vice President and Partner at OXD suggests that the answer lies not in choosing sides, but in better understanding the evolution of government capabilities.
Five impressions from an unexpected healthcare service journey
Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service designed equates to a service experienced. Here are his impressions on the collision of time, infrastructure, and identity across an unexpected summer healthcare journey.
Pre-Discovery and the challenge of the fuzzy front-end of digital transformation
“Pre-Discovery” in government may do more harm than good, blending good intentions with vague goals. What’s the aim—funding, defining issues, consensus? VP and Partner of OXD, Gordon Ross, explains that there are better ways to avoid early confusion with your Digital Transformation project.
With great decisions comes great responsibility: The work of the Decider
Whether working in government or leading a Fortune 500 company, a clear process for decision-making is crucial. Wil Arndt, OXD's Creative Director, explores why decision-making in organizations is so hard and how clarity and structure can help teams make better, faster decisions.
How you can use GBA+ for inclusive analysis in projects
Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.
Digital Transformation in Government
OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation.
How to broaden your reach and reduce participant barriers with remote user research
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
Digital Transformation as an endurance sport
An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government.
OpenShift: making Agile development a reality for government projects
How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.