The School of Good Services, co-founded by Lou Downe, former Director of Design for the UK Government, and Sarah Drummond, former CEO of UK service design agency Snook, helps organizations build the design skills they need to deliver great services through training, coaching, and community building.
About 80 public servants from ministries across the BC provincial government attended the training, which covered key principles of good design and how to create the right conditions for connected services to flourish.
Gordon Ross, Vice President and Partner at OXD, helped facilitate the School of Good Services sessions in Victoria. This was part of a North American trip where Lou and Sarah delivered training in Chicago, Victoria, and Toronto.