Join presenter Deborah MacKenzie, Senior UX Designer/Service Designer at OXD, and host Wil Arndt, Creative Director at OXD on Thursday, October 20 at 9 a.m. PST for our "Solving complex problems with mapping" webinar. Deb will walk us through solving the complex problem of creating a COVID-19 immunization plan for BC.
Over the course of this informative 45 minute session, you'll learn how we:
- Achieved coherence and consensus across teams, and identified issues that required leadership decisions
- Connected the journeys and needs of users to the functionality of an existing product
- Identified gaps in the current service, and prioritized opportunities within an extremely limited timeframe
Who should attend our mapping webinar? People involved in program or product delivery who want to identify gaps in their delivery process and validate requirements through a more user-centred process.
*Note, this webinar was held live and recorded on October 20, 2022.