Insights
Five impressions from an unexpected healthcare service journey
Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service designed equates to a service experienced. Here are his impressions on the collision of time, infrastructure, and identity across an unexpected summer healthcare journey.
Embracing the vertigo of service design
Gordon Ross shares insights around the profound impact of viewing service design from a broader perspective.
How you can use GBA+ for inclusive analysis in projects
Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.
Should you compensate research participants?
OXD UX Designer Hitomi Yokota explores the question, “Should we compensate research participants?” We believe it’s not only essential, but also an ethical requirement.
How to conduct design research with compassion
In the wake of personal tragedy, designer Jacqueline Antalik practices deeper patience and compassion for research participants.
How to broaden your reach and reduce participant barriers with remote user research
UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.
The Indigenization of policies and services in BC: lessons from Te Ao Māori
Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services.
Navigating the PIA process in the BC provincial government
An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate.