The FortisBC.com site underwent a redesign in 2019 which included improvements in adhering to accessibility standards. Since then, some new functionality and a lot of additional content has been added to the site. So, it was time for a thorough accessibility review. In a bid to align with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, OXD worked with FortisBC to help remove barriers and promote digital accessibility for people with disabilities.
Website accessibility is a crucial aspect of ensuring that the internet is a platform that caters to all users, irrespective of their physical or cognitive abilities. By making their digital content more accessible, FortisBC aims to reach a wider audience, foster inclusivity, and reduce the risk of potential lawsuits or litigation associated with non-compliance.
OXD’s primary objective was to determine whether the current FortisBC.com website adheres to the accessibility requirements laid out in the WCAG 2.1 AA standards. We did a full site review that involved manual testing, applying accessibility testing tools, and using screen readers. We also conducted a content review that examined reading grade levels, the use of abbreviations, and jargon within their content management system.
OXD delivered a comprehensive report to FortisBC with the findings from our review, recommendations for improvements, and estimates for potential fixes. With this information, FortisBC is equipped with the right data and insights to make informed decisions, reduce risk, and shape the future direction for their website. FortisBC is committed to fostering a more accessible digital environment, and this initiative marks a significant step towards achieving that goal.