Want to transform your organization's service delivery? Join us for an exclusive session with Kate Tarling. Learn from the best in the industry about creating great service organizations.
Kate will speak about some of the key ideas from her book The Service Organization for designers, managers, and leaders interested in how to deliver better services and how to organize around them.
You'll leave with practical guidance for:
- Showing the organization to itself to inspire change
- Aligning teams by making service performance relatable to everyone and all the work
- Putting services at the heart of the organization to drive effectiveness and efficiency
After the talk, join Kate for a 30 minute Q&A session.
About Kate
Based in London (UK), Kate works with global companies, public sector bodies and non-profit organizations to develop the conditions for everyone to deliver better services, including working practices, governance processes, service performance and leadership activities.
She does this through advisory and training, and works closely with boards, executives and teams as CEO and founder of The Service Org Group. She previously held senior service leadership roles in the UK government and the service industry.
Kate has spoken and guest lectured on service organizations, design and leadership at Harvard University, Google, the Estonian Government, the British Institute for Government, Ravensbourne University London and the Royal College of Art.
Event details
Event space made possible by Emily Carr University of Art + Design and event hosted by OXD. The event will be held in the Rennie Room at ECUAD.
Event timing:
- 4:30pm doors open
- 4:45pm presentation starts
- 5:45pm Q&A and event ends
The event is free and open to the public! If you’re a Vancouver service designer, manager, or leader interested in how to create great service organizations, we’d love to see you there. Contact us with any questions.