Our work

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Government Health Organizations

Shaping the Future of Digital Health for Government: Lessons, Learnings, and a Leap Forward

Learn how OXD works with government health organizations to increase interdepartmental collaboration and deliver better digital health services.

Lotteries Yukon home page on a black laptop and iphone clay on yellow background
Lotteries Yukon

Improving Access to Community Funding by Putting the User First

Lotteries Yukon government website gets a redesign on a robust and scalable CMS.

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Provincial Health Services Authority

Solving COVID-19 Immunization Complexities With Service Mapping

Learn how a human-centred design approach helped the people living in BC fight COVID.

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Provincial Health Services Authority of British Columbia

Technology Improvements Lead to Better Health Management of Vaccine Records

People in British Columbia now have an easier way to track their immunizations, thanks to design enhancements made with the help of OXD.

OXD branded illustration of new PEN registry system homepage prototype
Government of British Columbia, Ministry of Education and Child Care

A Complicated Expert System, Redesigned to Work Faster

OXD partnered with the PEN Registry team to redesign a complicated system through iterative prototyping.

Children playing outside
Government of Alberta, Ministry of Children’s Services

Alberta Child Care Subsidy Modernization

Service Design and Agile development that modernizes access to critical citizen services.

Photo of a farm worker harvesting apples
Government of British Columbia

Co-Design During a Crisis: Ensuring Food Security and the Health of Farm Workers

How OXD used co-design to help the government move more quickly at the start of the COVID-19 pandemic.

Tablet device with Legal Aid BC website home page on display
Legal Aid BC

Legal Aid BC Digital Transformation Portfolio

Expanding access to justice for British Columbians.

People reviewing the BC online divorce form on a laptop
Government of British Columbia, ​Ministry of the Attorney General

Online Divorce Assistant Application

Fair and equitable access to justice through agile development and citizen-centered design.

TReO tolling photo of bridge over water
​Transportation Investment Corporation

​TReO Tolling Website

A digital-first billing and payment experience for the largest transportation infrastructure initiative in British Columbia’s history.

Photo of youth doing BC Innovation Youth Voices brainstorm
BC Family Justice Innovation Lab

Youth Voices

Using Design for Social Innovation to improve the way youth impacted by separation and divorce experience the justice system.

TransLink team reviewing customer journey map

TransLink Customer Experience Research

Helping TransLink deliver a world-class transportation experience by mapping what their customers do, think, and feel.

Our clients
Black and white logo of Ministry of BC Attorney General
BC Ministry of Attorney General

British Columbia's Ministry of Attorney General works with OXD to design and deliver digital court administration services that set the pace for innovation in government. From reimagining how court transcripts are transcribed to making divorce filing more accessible to citizens, we've worked hard to promote a more inclusive, transparent, and modern vision for the justice sector.

Logo in black of City Of Vancouver
City of Vancouver

We developed the web strategy, user experience strategy, information architecture, and content management requirements for the City of Vancouver website, including reorganizing some 60,000 pages and 130 service sites.

Black logo of Government Of Alberta
Government of Alberta

From the first exemplar digital service we launched with Alberta, to the growth of service applications ranging across the Ministry of Children's Services and Alberta Justice, we've been a strategic partner in Government of Alberta's digital transformation. Through executive coaching, practitioner training, service design, agile development, and ongoing consultation, we've helped Alberta become a beacon of innovation in Canadian government.

Logo in black of Government of BC
Government of British Columbia

We've worked with a broad scope of government ministries in British Columbia, including those responsible for forests, parks, agriculture, health, education, children and family development, jobs and training, public safety, and citizen services. Our coaching bolsters clients' skills and capabilities, while our co-designed solutions help BC refine and redefine the experience of government.

Black logo of Government of Canada
Government of Canada

OXD has worked with the Government of Canada's Canadian Digital Services and Parks Canada to provide ongoing expert input, advice, and guidance on digital service delivery for a variety of citizen services.

Black logo of Island Health
Island Health

We worked with Island Health to design and develop a modern, public-facing website that would enable them to share information about their services and provide ways for patients to engage with the organization.

Black and white logo for Pokemon

A trusted partner with Pokémon for years, OXD began with a major website rebuild and then continued to work with the organization to bring user-centred practices to their website design and development processes.

Black logo for TELUS

Using a service design approach we helped TELUS create and test an improved onboarding experience for their customers.

Black logo for TransLink

TransLink worked with OXD to explore and develop customer experience opportunities for inclusion in their first ever Customer Experience Strategy, using cross-organizational co-design workshops, mobility archetypes, and journey mapping.

Black logo for Vancouver Coastal Health
Vancouver Coastal Health

OXD worked with Vancouver Coastal Health to gain insight into the experiences and needs of children, youth and families, in their self-identified journey of recovery from mental health and substance use issues.

Black Government of Yukon logo
Government of Yukon

The Ministry responsible for Yukon Lottery Commission worked with OXD to launch a secure, responsive, and fast solution on a best-in-class CMS. Beyond simply refreshing the branding and visuals, the Lotteries Yukon website increased usability and accessibility, while increasing operational efficiencies for Lotteries Yukon employees through extensive training and flexible content modules.

lululemon logo in black

We partnered with athletic apparel and technical clothing brand lululemon to deliver improved insights around the behaviour of their online customers. By helping customers understand the benefits of having a lululemon account versus purchasing anonymously, we increased new sign-ups 20% within the first month of launch.

BC Hydro logo with tagline Power smart in black
BC Hydro

We've worked with BC Hydro for more than a decade. They trusted OXD to improve the customer experience of their website, redesign their customer portal, and provide strategic recommendations for their corporate intranet.

ICBC logo in black

OXD took a user-centred approach to redesigning the Insurance Corporation of British Columbia's website properties and communications. Through interviews and user-testing with drivers and communities, we helped people find information about testing and regulations more quickly, ultimately helping make roads safer in BC.

Honeywell logo in black

Since 2013, OXD has worked with Honeywell on their innovative SmartLine series of industrial sensors, creating differentiation in a crowded marketplace through a user-centred configuration and monitoring experience. Honeywell relies on OXD to maintain a leadership position while helping customers cut costs and reduce errors.

IFC logo in black with International Finance Corporation World Bank Group tagline

International Finance Corporation worked with OXD to help financial institutions learn about the benefits of environmental and social risk management. Employing user-centred methods, we designed and built an accessible, light-weight online toolkit that's been in service and evolving for over a decade.

EA logo in black
Electronic Arts

Electronic Arts (EA) came to us to provide critical design and development services for dozens of marketing sites and player portals. Our team was a strategic bridge driving cross-promotion and prize redemption for many of EA's partner brands, including Dr Pepper and ConAgra Foods.

Emily Carr University of Art + Design logo in black
Emily Carr University

After decades of unbridled growth, Emily Carr University needed a digital strategy to address and better leverage their hundreds of digital properties. We helped them bring cohesion to the chaos, while also designing and building their award-winning flagship public site.

FortisBC Energy at work logo in black

FortisBC, the province's largest energy provider, matches their drive for an innovative energy future with our passion for user-centred brand and digital experiences. In addition to designing and developing their flagship public site, we brought our strategic advantage to their microsites, digital brand strategy, and even internal team coaching.

CBC Transmission logo in black
CBC Transmission

When CBC/Radio-Canada Transmission—a division of the Canadian Broadcasting Corporation (CBC)—needed to reach new broadcast clients, they came to OXD. We developed a modern web experience that integrates with Google Maps to demonstrate CBC Transmission's unmatched coverage across Canada, while giving staff the tools they need to manage the site internally.

The University of British Columbia logo in black
The University of British Columbia

Since 2016, we have been the digital agency of record for The University of British Columbia. Working Brand and Marketing, Extended Learning, Campus and Community Planning, News, and others, we provide the University with a range of services, including business coaching, business insights, creative design, and development.