Insights

remote user research concept illustration of zoom call with man and post-it notes
Business Insights, Digital Service Design, Digital Transformation, Website Development

How to broaden your reach and reduce participant barriers with remote user research

UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement.

Pie charts representing diversity in GBA+ data analysis
Business Insights, Digital Service Design, Digital Transformation

How you can use GBA+ for inclusive analysis in projects

Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services.

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Digital Transformation, Technology Consulting

Digital Transformation as an Endurance Sport

Service Designer Kevin Ehman draws parallels between his experience with endurance sport and his work in digital transformation initiatives with government.

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Digital Service Design, Digital Transformation, Technology Consulting, Website Development

OpenShift: Making Agile Development a Reality for Government Projects

How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice.

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Business Insights, Digital Service Design, Digital Transformation

Design for Policy: Bringing a Design Thinking Approach to TransLink’s Fare Review Process

TransLink partners with OXD’s Service Design team to understand customer experiences during their Transit Fare Review.