# oxd.com > Make New Experiences Possible ## Pages - [Generative AI testing scenarios](https://oxd.com/oxd-com-resources-generative-ai-testing-scenarios/): From theory to practice: How to test three common generative AI deployments. - [Where does most of your institutional process knowledge actually live poll results](https://oxd.com/where-does-most-of-your-institutional-process-knowledge-actually-live-poll-results/) - [How are you approaching AI skill development poll results](https://oxd.com/how-are-you-approaching-ai-skill-development-poll-results/) - [When does your security team typically get involved in new projects poll results](https://oxd.com/when-does-your-security-team-typically-get-involved-in-new-projects-poll-results/) - [Which of these challenges will you prioritize in 2026 poll results](https://oxd.com/which-of-these-challenges-will-your-team-or-organization-prioritize-solving-poll-results/) - [What should digital government practitioners prioritize right now poll results](https://oxd.com/what-should-digital-government-practitioners-prioritize-right-now-poll-results/) - [Which area benefits most from AI's variable responses poll results](https://oxd.com/which-area-benefits-most-from-ais-variable-responses-poll-results/) - [Your organization's current approach to using AI in legacy modernization poll responses](https://oxd.com/your-organizations-current-approach-to-using-ai-in-legacy-modernization-poll-responses/) - [What’s your summer reading style poll responses](https://oxd.com/whats-your-summer-reading-style-poll-responses/) - [Legacy systems modernization barriers poll responses](https://oxd.com/legacy-systems-modernization-barriers-poll-responses/) - [Email signature](https://oxd.com/email-signature/): Copy all signature text below and refer to instructions on Sparky. Name Surname, Job Title youremail@oxd. com +1 604 694... - [Government Priorities Poll Responses](https://oxd.com/government-priorities-poll-responses/) - [Decision Paralysis Poll Responses](https://oxd.com/decision-paralysis-poll-responses/) - [Test](https://oxd.com/test-2/): tests testststtsts test test tets - [Home](https://oxd.com/) - [Subject Matter Experts](https://oxd.com/methods/subject-matter-experts/): Subject matter expert (SME) interviews are a key qualitative research method in user experience (UX) design, where insights and deep... - [Human-Centred Design](https://oxd.com/services/human-centred-design/): Government and public sector teams trust OXD to make digital services simpler and more human through user-centred design consulting. - [Terms of Use](https://oxd.com/terms-of-use/): Provides information about use of the OXD website, any related web pages, or any content (collectively, the oxd.com website). - [Management Consulting](https://oxd.com/services/management-consulting/) - [Technology Solutions](https://oxd.com/services/technology-solutions/): Our technology solutions are a holistic set of people, processes, information, and technology that tackle business-critical challenges. - [Digital Services and Products](https://oxd.com/services/digital-services-and-products/) - [Digital Transformation and Innovation](https://oxd.com/services/digital-transformation-and-innovation/) - [Services](https://oxd.com/services/): Digital Transformation and Innovation, Digital Services and Products, Human-Centred Design, and Consulting in Tech, Government, Management. - [Government Consulting](https://oxd.com/services/government-consulting/) - [Land recognition](https://oxd.com/land-recognition/): OXD offices are on land within the unceded territory of the Coast Salish Peoples—a large group with several distinct languages and cultures. - [2018 Web Awards submission: Honeywell's SmartLine configuration tool](https://oxd.com/2018-web-awards-submission-honeywell-configuration-tool/): OXD worked to help create the best possible digital experience for configuring and validating Honeywell's new SmartLine tool. - [Design for Policy Reading List](https://oxd.com/design-for-policy-reading-list/): We've put together an extended reading list featuring some of our favourite Design for Policy materials (long and short reads). Check it out! - [St. Paul’s Hospital Heart Function Clinic: Virtual Heart](https://oxd.com/st-pauls-heart-helper-e-service/): Helping patients manage heart disease online. Congestive Heart Failure (CHF) is a progressive, chronic, terminal disease that has affected over... - [Our story](https://oxd.com/our-story/): In 1996, a computer-savvy physicist met a book-loving researcher. Together they created OpenRoad (now OXD); a firm that understood both... - [Design for Innovation](https://oxd.com/design-for-innovation/) - [People](https://oxd.com/about/people/): The OXD team is a group of remarkable, experienced professionals with a wealth of knowledge in UX, design, and building websites and web apps. - [Our work](https://oxd.com/work/): Whether building better human-centred services or helping reach the next generation of students, we’re passionate about work that matters. - [About](https://oxd.com/about/): We are at the convergence of strategy, design, and technology, helping complex organizations spark change. For over three decades, we’ve been... - [News and events](https://oxd.com/news/): Keep up with us through our news and events updates. You can learn about the projects we're working on, our latest achievements, and events. - [Contact](https://oxd.com/contact/): Wondering how a design and technology partner can help your organization deliver better service experiences? Let's talk—no obligations and no... - [Careers](https://oxd.com/careers/): We strive to offer meaningful, challenging work in a supportive environment where people can grow. We’re proud of the fact... - [Privacy Policy](https://oxd.com/privacy/): We respect your privacy. Please read to learn about the information that is collected on our site, how its stored, and what its used for. ## Posts - [Nine things we learned in thirty years](https://oxd.com/blog/2026/06/15/nine-things-we-learned-in-thirty-years/): OXD and ThoughtFarmer (formerly OpenRoad) turned 30 this year. Here’s what we’d tell our 1996 selves. - [Vancouver Service Jam 2026 brought out the best of Vancouver’s design community](https://oxd.com/blog/2026/03/26/vancouver-service-jam-2026-brought-out-the-best-of-vancouvers-design-community/): A weekend of creative problem-solving, rapid prototyping, and collaboration with Jammers from around the world. - [James Byun presented to KPU front-end development for interactive students](https://oxd.com/blog/2026/02/26/james-byun-presented-to-kpu-front-end-development-for-interactive-students/): James shared insights from his design career experience with students in the professional development course at Kwantlen Polytechnic University. - [OXD returns as sponsor for 2026 Vancouver Service Jam—a global service design event](https://oxd.com/blog/2026/02/17/oxd-returns-as-sponsor-for-2026-vancouver-service-jam-a-global-service-design-event/): We’re back for another year of creative problem-solving. Join Jammers worldwide as teams collaborate to design and prototype real-world solutions... - [Hackathon-built AI writing assistant could improve government communications](https://oxd.com/blog/2026/01/23/hackathon-built-ai-writing-assistant-could-improve-government-communications/): At the Government of British Columbia’s 90’s-themed Hackathon, our “8-Bit Editors” team prototyped a solution that could help ministries deliver... - [OXD named a Great Place To Work® in Canada for the third year in a row!](https://oxd.com/blog/2025/11/05/oxd-named-a-great-place-to-work-in-canada-for-the-third-year-in-a-row/): Being awarded this for the third year running speaks to the heart of our company culture: a supportive, engaging, and... - [OXD recognized as Best Workplaces™ in British Columbia for 2025](https://oxd.com/blog/2025/11/03/oxd-recognized-as-best-workplaces-in-british-columbia-for-2025/): Our employees' voices matter—and they've helped OXD earn Best Workplaces™ in BC recognition for 2025. - [A full house for Kate Tarling on Creating Great Service Organizations](https://oxd.com/blog/2025/10/02/a-full-house-for-kate-tarling-on-creating-great-service-organizations/): On September 26, 2025, we welcomed design leader and author Kate Tarling to Emily Carr University of Art + Design... - [Join us for “How to create great service organizations” with Kate Tarling](https://oxd.com/blog/2025/09/17/join-us-for-how-to-create-great-service-organizations-with-kate-tarling/): OXD is happy to host Kate Tarling at Emily Carr University on September 26, 2025 for a special presentation and... - [We traded keyboards for beach chairs at our annual summer picnic](https://oxd.com/blog/2025/08/26/we-traded-keyboards-for-beach-chairs-at-our-annual-summer-picnic/): Staff from OXD and our sister company ThoughtFarmer went full tropical at Second Beach in Stanley Park. - [OXD is transforming Energy Savings Program to better serve BC citizens](https://oxd.com/blog/2025/08/25/oxd-is-transforming-energy-savings-program-to-better-serve-bc-citizens/): OXD is helping the BC Ministry of Energy and Climate Solutions transition their Energy Savings Program in-house, creating a streamlined... - [Bravery in public service leadership and other takeaways from Civic Spark](https://oxd.com/blog/2025/08/19/bravery-in-public-service-leadership-and-other-takeaways-from-civic-spark/): Our Director of Software Development, Steve Ly, recently attended the Civic Spark Conference in Toronto, an event that brings together... - [Page turners and beach burners: What we’re reading this summer](https://oxd.com/blog/2025/08/12/page-turners-and-beach-burners-what-were-reading-this-summer/): What's on our minds this summer? Oh, democracy, technology, empire, humanity, imagination, resistance, tyranny, automation... you know, the usual. - [OXD helps launch modernized DriveBC website](https://oxd.com/blog/2025/06/19/oxd-helps-launch-modernized-drivebc-website/): OXD and the Ministry of Transportation and Transit have replaced the legacy DriveBC site with a new, modern, public-informed digital service. - [Beyond the AI hype: Our takeaways from Web Summit Vancouver](https://oxd.com/blog/2025/06/05/beyond-the-ai-hype-our-takeaways-from-web-summit-vancouver/): At a conference where everyone was talking about the next big things in AI, we left with different insights: we... - [OXD and ThoughtFarmer shake it up at 29th annual company party](https://oxd.com/blog/2025/05/22/oxd-and-thoughtfarmer-shake-it-up-at-29th-annual-company-party/): What do an intranet product and a professional services firm have in common? A 29-year tradition of celebrating success together! - [OXD named one of Canada's Best Workplaces™, again!](https://oxd.com/blog/2025/04/04/oxd-named-one-of-canadas-best-workplaces-again/): We're proud to announce our recognition as one of the 2025 Best Workplaces™ in Canada for two years running! - [Emily Carr's future design leaders get a glimpse into how OXD operates](https://oxd.com/blog/2025/03/21/emily-carrs-future-design-leaders-get-a-glimpse-into-how-oxd-operates/): Students from Emily Carr's Interaction Design program got a curated studio tour, seeing how our professional design and technology firm operates. - [OXD and the School of Good Services partner to build service design capabilities in BC public sector](https://oxd.com/blog/2025/02/20/oxd-and-the-school-of-good-services-partner-to-build-service-design-capabilities-in-bc-public-sector/): OXD was proud to partner with the School of Good Services to deliver service design training for government staff in Victoria, BC. - [OXD sponsors 2025 Vancouver Service Jam—a community service design event](https://oxd.com/blog/2025/02/05/oxd-sponsors-2025-vancouver-service-jam-a-community-service-design-event/): We're proud to sponsor the 2025 Vancouver Service Jam, a collaborative service design event where participants spend 48hrs prototyping innovative solutions. - [BC's Ministry of Environment and Parks partners with OXD to enhance the Recreation Sites and Trails visitor experience](https://oxd.com/blog/2024/11/30/bcs-ministry-of-environment-and-parks-partners-with-oxd-to-enhance-the-recreation-sites-and-trails-visitor-experience/): The Ministry of Environment partnered with us as part of their 4-year digital transformation strategy to improve the visitor experience. - [OXD named a Great Place To Work® in Canada for the second year in a row!](https://oxd.com/blog/2024/11/21/oxd-named-a-great-place-to-work-in-canada-for-the-second-year-in-a-row/): We’ve done it again! Being awarded this for the second year running speaks to the heart of our company culture. We think that’s pretty great. - [OXD delivers strategic portfolio management framework for BC Ministry of Education](https://oxd.com/blog/2024/09/30/oxd-delivers-strategic-portfolio-management-framework-for-bc-ministry-of-education/): The British Columbia Ministry of Education and Child Care engaged OXD to improve how they manage and report on their technology portfolio. - [Enhancing park accessibility with AI and crowdsourcing: How a Hackathon inspired real-world solutions](https://oxd.com/blog/2024/09/20/enhancing-park-accessibility-with-ai-and-crowdsourcing-a-two-day-hackathon/): OXD’s “Gastown Gumberoos” prototyped a solution for an outdated accessibility website, using AI and crowdsourcing, at a two-day Hackathon. - [Annual summer picnic at Second Beach in Stanley Park](https://oxd.com/blog/2024/08/23/annual-summer-picnic-at-second-beach-in-stanley-park/): OXD and ThoughtFarmer staff, family, and even pups got together at Second Beach in Stanley Park for our 2024 annual summer picnic. - [UBC Extended Learning redesign bridges the gap between education and life](https://oxd.com/blog/2024/07/10/ubc-extended-learning-redesign-bridges-the-gap-between-education-and-life/): Our redesign of the UBC Extended Learning site addresses critical pain points, transforming it into a dynamic, functional resource for users. - [Three things we loved from DesignThinkers 2024](https://oxd.com/blog/2024/06/04/three-things-we-loved-from-designthinkers-2024/): Discover the speakers and topics (AI, typography, storytelling) that captivated us at the 2024 DesignThinkers conference in Vancouver. - [Modernizing the DriveBC website to deliver a better experience for drivers](https://oxd.com/blog/2024/05/28/modernizing-the-drivebc-website-to-deliver-a-better-experience-for-drivers/): OXD helped modernize the DriveBC.ca site, bringing user-centred design, Agile development, and a future-focused roadmap to the project. - [OXD and ThoughtFarmer celebrate another year of achievements at the 2024 company party](https://oxd.com/blog/2024/05/17/oxd-and-thoughtfarmer-celebrate-another-year-of-achievements-at-the-2024-company-party/): Staff from OXD and ThoughtFarmer came together for an unforgettable evening of celebration at the annual Spring Party. - [Courthouse Libraries BC partners with OXD to continue improving access to justice](https://oxd.com/blog/2024/05/10/courthouse-libraries-bc-partners-with-oxd-to-continue-improving-access-to-justice/): Implementing digital trust into the CLBC website increases security and convenience for lawyers and Courthouse Libraries BC. - [Creative Director Wil Arndt presents at DesignThinkers 2024 conference in Vancouver](https://oxd.com/blog/2024/05/07/creative-director-wil-arndt-presents-at-designthinkers-2024-conference-in-vancouver/): We’re honoured to be among the many speakers, practitioners, and thinkers participating in the DesignThinkers 2024 Conference in Vancouver. - [Gordon Ross to join panel at Exchange Lab’s Agile Open House](https://oxd.com/blog/2024/04/30/gordon-ross-to-join-panel-at-exchange-labs-agile-open-house/): On Thursday, May 2, public-sector employees from around BC can network and discuss topics around Agile ways of working in government. - [OXD named one of Canada's Best Workplaces in 2024](https://oxd.com/blog/2024/04/24/oxd-named-one-of-canadas-best-workplaces-in-2024/): Best Workplaces in Canada™ was awarded to OXD for 2024! We’re grateful to our staff and leadership for fostering an amazing work environment. - [25 years strong! We’ve laced up once again for the Vancouver Sun Run.](https://oxd.com/blog/2024/04/21/25-years-strong-weve-laced-up-once-again-for-the-vancouver-sun-run/): Can you believe it? Sunday, April 21, 2024 marked the 25th time OXD and ThoughtFarmer have taken on the 10-kilometre Sun Run challenge. - [Grab your free Technical Assessment Checklist from OXD](https://oxd.com/blog/2024/04/08/grab-your-free-technical-assessment-checklist-from-oxd/): What is a Technical Assessment checklist and why do you need it? Get the same checklist we use at OXD to shape better technology solutions. - [Wil Arndt condensed a year of design school into 15 minutes—here’s what happened…](https://oxd.com/blog/2024/04/04/wil-arndt-condensed-a-year-of-design-school-into-15-minutes-heres-what-happened/): OXD’s Creative Director, Wil Arndt, offered practical strategies to revitalize your internal comms in a webinar hosted by ThoughtFarmer. - [Deborah MacKenzie a panelist for GBA+ in settlement sector webinar](https://oxd.com/blog/2024/03/23/deborah-mackenzie-is-panelist-for-gba-in-settlement-sector-webinar/): Deb MacKenzie, Sr. UX Designer at OXD, was a panelist at the Toronto Local Immigration Partnerships’s (InterLIP) webinar series on GBA+. - [OXD helps Ministry of Environment and Parks team build an approach for better visitor use data insights](https://oxd.com/blog/2024/03/15/oxd-helps-ministry-of-environment-and-parks-team-build-an-approach-for-better-visitor-use-data-insights/): Better data means better recreation and reconciliation outcomes for Parks’ Recreation Sites and Trails, BC Parks, and all who enjoy these lands. - [Deb Mackenzie presents Service Design 101 at Vancouver Service Jam](https://oxd.com/blog/2024/03/06/deb-mackenzie-presents-service-design-101-at-vancouver-service-jam/): Our own Deborah MacKenzie, Senior User Experience and Service Designer, gave a Service Design 101 presentation at Vancouver Service Jam 2024. - [OXD sponsors 2024 Vancouver Service Jam](https://oxd.com/blog/2024/02/23/oxd-sponsors-2024-vancouver-service-jam/): OXD is pleased to sponsor the Vancouver Service Jam March 1-3, part of the 2024 Global Jam event. Read our post to learn more. - [A guide to celebrating Lunar New Year 2024 in Vancouver](https://oxd.com/blog/2024/02/05/a-guide-to-celebrating-lunar-new-year-2024-in-vancouver/): Celebrate Lunar New Year 2024 in Vancouver with OXD's curated list of events, fundraisers, and personal traditions from our staff. - [Agile coaching for brand and marketing: UBC partners with OXD to help their teams unlock new ways of working.](https://oxd.com/blog/2024/01/29/agile-coaching-for-brand-and-marketing-ubc-partners-with-oxd-to-help-their-teams-unlock-new-ways-of-working/): Our coaching engagement equipped the UBC brand and marketing team with the expertise to build an innovative design system. - [Jim Peers a panelist for Testing Trends 2024](https://oxd.com/blog/2024/01/24/jim-peers-a-panelist-for-testing-trends-2024/): OXD's QA Manager, Jim Peers, was a panelist for “Testing Trends 2024”, an event hosted by the yvrTesting Meetup community. - [How collaboration with OXD is transforming BCParks.ca](https://oxd.com/blog/2024/01/19/how-collaboration-with-oxd-is-transforming-bcparks-ca/): The Digital Gov BC blog recently featured OXD's research-guided design enhancement work on the BCParks.ca website. - [FortisBC.com gets a comprehensive accessibility review ](https://oxd.com/blog/2023/12/10/fortisbc-com-gets-a-comprehensive-accessibility-review/): OXD performed a comprehensive accessibility review on FortisBC.com, providing them recommendations for improvements and potential fixes. - [OXD recognized as Great Place to Work® in Canada](https://oxd.com/blog/2023/11/13/oxd-recognized-as-great-place-to-work/): We're thrilled to be certified as a Great Place To Work® in Canada. Check out our people—they're what makes us great! - [OXD hosts GBA+ workshop for BC Gov Design Community meetup](https://oxd.com/blog/2023/11/10/oxd-hosts-gba-workshop-for-bc-gov-design-community-meetup/): OXD’s service designers are excited to facilitate a GBA+ workshop at the November 30th BC Gov Design Community meetup. - [OXD gives Vancouver design students an exclusive studio tour](https://oxd.com/blog/2023/10/20/oxd-gives-vancouver-design-students-an-exclusive-studio-tour/): OXD welcomed 20 students into our creative space, situated in the heart of Gastown, as part of the DesCan 2023 Launch! Student Conference. - [OXD hosts website navigation webinar](https://oxd.com/blog/2023/09/13/oxd-hosts-website-navigation-webinar/): Register now to learn about the best practices we use to design website navigation systems in our free webinar. - [Annual summer picnic at Stanley Park](https://oxd.com/blog/2023/08/26/annual-summer-picnic-at-stanley-park/): OXD and ThoughtFarmer staff, family, and even pups got together at Stanley Park for our 2023 annual summer picnic. - [Gastown Grand Prix 2023 party at OXD](https://oxd.com/blog/2023/07/14/gastown-grand-prix-2023-party-at-oxd/): This year marked our annual Gastown Grand Prix party for 2023. We shared the experience of great food, drinks, and music. - [OXD hosts webinar on why QA matters](https://oxd.com/blog/2023/05/23/oxd-hosts-webinar-on-why-qa-matters/): Learn the fundamentals of creating and managing design systems during our webinar on Thursday, November 24th at 9 a.m. PST / 12 p.m. EST. - [OXD and ThoughtFarmer unite for a night of celebration at our annual company party](https://oxd.com/blog/2023/05/23/oxd-and-thoughtfarmer-unite-for-a-night-of-celebration-at-our-annual-company-party/): Laughter, great food, and even dancing neon lights filled the room where staff from across the country gathered to party the night away. - [OXD joins expert panel for Goldman School of Public Policy webinar series](https://oxd.com/blog/2023/05/09/oxd-joins-expert-panel-for-goldman-school-of-public-policy-webinar-series/): On May 7th, we joined a discussion on the implementation of Agile methodologies in government to enhance inclusion and innovation. - [We’re participating in the Vancouver Sun Run… again!](https://oxd.com/blog/2023/04/12/were-participating-in-the-vancouver-sun-run-again/): The Vancouver Sun Run is one of OXD’s longest-standing employee events—we’ve been running it since 1999! Will we see you there? - [BC Parks wins Best Public Sector Experience at VanUX Awards](https://oxd.com/blog/2023/04/05/bc-parks-wins-best-public-sector-experience-at-vanux-awards/): OXD is honoured to be part of the extended digital service transformation team at BC Parks, providing strategic direction, UX, read more... - [Research support from OXD bolsters BC’s Climate Action Plan](https://oxd.com/blog/2023/03/31/research-support-from-oxd-bolsters-bcs-climate-action-plan/): Discovery research and a service design approach ensured the strategy we developed for BC's Climate Action Plan was rooted in user needs. - [Gordon Ross Jury Chair for VanUX Awards 2023](https://oxd.com/blog/2023/03/14/gordon-ross-a-juror-for-vanux-awards-2023/): OXD VP Gordon Ross will be the Jury Chair, convening the judging of the eight award categories, for 9th Annual VanUX 2023 Awards. - [Building team unity with a fun night out for OXD and ThoughtFarmer staff](https://oxd.com/blog/2023/02/27/building-team-unity-with-a-fun-night-out-for-oxd-and-thoughtfarmer-staff/): OXD and ThoughtFarmer staff explored the beginner basics of printmaking at Luminous Elephant in Vancouver. - [Enhancing outdoor adventures: BC Parks and OXD relaunch BCParks.ca](https://oxd.com/blog/2023/02/10/enhancing-outdoor-adventures-bc-parks-and-oxd-relaunch-bcparks-ca/): The revamped BCParks.ca website is now live thanks to the collaborative, user-centred effort between BC Parks and OXD. - [Gordon Ross invited to speak at Ministry of Attorney General Legal Services Branch](https://oxd.com/blog/2023/01/26/gordon-ross-invited-to-speak-at-ministry-of-attorney-general-legal-services-branch/): Legal Services Branch of Ministry of Attorney General asks Gordon Ross to present an intro to using human-centred design methods in justice. - [Gordon Ross presents to University of Victoria law students on designing for justice](https://oxd.com/blog/2023/01/17/gordon-ross-presents-to-university-of-victoria-law-students-on-designing-for-justice-3/): Gordon Ross shares our experiences in designing for justice with projects like the BC Online Divorce Assistant to UVic law students. - [Celebrating Lunar New Year in Vancouver 2023](https://oxd.com/blog/2023/01/13/celebrating-lunar-new-year-in-vancouver-2023/): Ways to celebrate Lunar New Year in Vancouver by enjoying local festivities, learning about traditions, and eating our way into 2023. - [Now you can use the same checklist we do to make sure web applications are secure](https://oxd.com/blog/2022/12/18/now-you-can-use-the-same-checklist-we-do-to-make-sure-web-applications-are-secure/): Download our free checklist and get access to the same tools OXD uses to secure website applications for our clients. - [OXD hosts webinar on design systems](https://oxd.com/blog/2022/11/15/oxd-hosts-webinar-on-design-systems/): Learn the fundamentals of creating and managing design systems during our webinar on Thursday, November 24th at 9 a.m. PST / 12 p.m. EST. - [British Columbia’s vaccine submission tool becomes more robust](https://oxd.com/blog/2022/11/08/british-columbias-vaccine-submission-tool-becomes-more-robust/): The vaccine submission tool means an expanded digital service that further improves health services for British Columbians. - [Gordon Ross on Insights Panel at Civic Design 2022](https://oxd.com/blog/2022/11/04/gordon-ross-joins-insights-panel-at-civic-design-2022/): Join Gordon Ross and other panelists at Civic Design 2022 as they reflect on insights emerging from the themes of the three-day conference. - [Wil Arndt presents at the 2022 Seattle Interactive conference](https://oxd.com/blog/2022/10/20/wil-arndt-presents-at-the-2022-seattle-interactive-conference/): Creative Director Wil Arndt, explores the concept of branding in the age of UX at the 2022 Seattle Interactive conference. - [BC Ministry of Agriculture and Food improves weather monitoring tools for farmers](https://oxd.com/blog/2022/10/13/bc-ministry-of-agriculture-and-food-improves-weather-monitoring-tools-for-farmers/): OXD worked with the British Columbia Ministry of Agriculture and Food to improve digital weather monitoring services for BC farmers. - [OXD hosts mapping webinar](https://oxd.com/blog/2022/09/28/oxd-hosts-mapping-webinar/): Deb MacKenzie, Senior UX Designer/Service Designer at OXD presents "Solving complex problems with mapping" webinar. - [Wil Arndt hosts intranet redesign webinar for IntraTeam](https://oxd.com/blog/2022/09/25/wil-arndt-hosts-intranet-redesign-webinar-for-intrateam/): OXD Creative Director Wil Arndt to deliver webinar on intranet redesign as part of the IntraTeam networking group membership. Register now. - [OXD collaborates with OPEN Technologies to enable the construction of more affordable housing across Canada](https://oxd.com/blog/2022/09/22/oxd-collaborates-with-open-technologies-to-enable-the-construction-of-more-affordable-housing-across-canada/): The Affordable Housing Navigator streamlines energy modeling, decision-making, and funding for non-profit affordable housing developers. - [Honouring Canada’s National Day for Truth and Reconciliation 2022](https://oxd.com/blog/2022/09/13/honouring-canadas-national-day-for-truth-and-reconciliation-2022/): We’re encouraging our staff and community to take time to recognize the tragedies incurred from residential schools, the missing children,... - [Get peace of mind with these cloud migration strategies from OXD](https://oxd.com/blog/2022/08/26/get-peace-of-mind-with-these-cloud-migration-strategies-from-oxd/): Get access to OXD's free Cloud Migration Checklist that shares guidelines to use as a foundation for planning a cloud migration. - [OXD shares website planning process in downloadable guide](https://oxd.com/blog/2022/07/13/oxd-shares-website-planning-process-in-downloadable-guide/): Learn the steps we use in planning and executing a successful website project with our clients. Download our free website planning guide. - [Our “aha!” moments from the DesignThinkers 2022 conference](https://oxd.com/blog/2022/06/13/our-aha-moments-from-the-designthinkers-2022-conference/): Caitlin, James, Lisa, and Wil Arndt share what made us go “aha!”, “hmm”, or “yes!” from the lineup of amazing presenters at DesignThinkers. - [OXD Creative Director Wil Arndt a judge for GDC/BC’s Salazar Awards](https://oxd.com/blog/2022/05/27/oxd-creative-director-wil-arndt-a-judge-for-gdc-bcs-salazar-award/): OXD Creative Director Wil Arndt helps choose winner for The Salazar Award, presented by Graphic Designers of Canada’s (GDC). - [We’re celebrating Asian Heritage Month 2022 in Vancouver!](https://oxd.com/blog/2022/05/13/asian-heritage-month-2022/): Read the story of S.U.C.C.E.S.S., find ways to celebrate Asian Heritage Month 2022, and check out our staff's favourite Asian foods. - [OXD staff donate their time and skills for Design Day for GOOD](https://oxd.com/blog/2022/05/11/design-day-for-good-gets-support-from-oxd-staff/): Volunteers from OXD support Okanagan-based non-profits with new and revamped design and marketing materials. - [Talking Energy website gets a redesign](https://oxd.com/blog/2022/05/10/talking-energy-website-gets-a-redesign/): We’re happy to support the redesign and launch of FortisBC's Talking Energy website. Learn more about the project. - [OXD creatives attend DesignThinkers VAN 2022 conference](https://oxd.com/blog/2022/05/09/oxd-attends-design-thinkers-van-2022-conference/): OXD creative professionals are ready to Defy. The expected. at RGD's DesignThinkers VAN 2022 conference. Join us! - [OXD User Experience Designers share their thoughts on top UX trends of the year (so far)](https://oxd.com/blog/2022/05/02/oxd-user-experience-designers-share-their-thoughts-on-top-ux-trends-of-the-year-so-far/): Jane, Lilian, Sarah, and Astrid talk UX trends of the year: inclusive design, collaboration tools, and the metaverse. - [Make a date with Mother Nature for Earth Day 2022](https://oxd.com/blog/2022/04/14/earth-day-2022/): Here’s how you can participate in Earth Day 2022 in and around Vancouver. We've included in-person and virtual events. - [How we've used our intranet to improve diversity and inclusion over the past two years](https://oxd.com/blog/2022/03/24/how-weve-used-our-intranet-to-improve-diversity-and-inclusion-over-the-past-two-years/): OXD shares tips on how we use our intranet to support our workplace diversity, equity, and inclusion (DEI) goals. - [Lotteries Yukon launches their redesigned website](https://oxd.com/blog/2022/02/22/lotteries-yukon-launches-their-redesigned-website/): OXD builds Lotteries Yukon website on a robust, scalable CMS—ensuring the information was now easy to manage, find, and navigate. - [Jacqueline Antalik and Winnie Ho to deliver keynote at Royal Roads Design Thinking Conference](https://oxd.com/blog/2022/02/08/oxd-service-designers-deliver-keynote-at-royal-roads-design-thinking-conference/): Jacqueline Antalik and Winnie Ho will facilitate a workshop on Frame Innovation at the Royal Roads Design Thinking Conference. - [Celebrating Lunar New Year with our local Vancouver community](https://oxd.com/blog/2022/01/25/lunar-new-year-2022/): To help celebrate the Lunar New Year in Vancouver, we’ve put together a few ways to enjoy local festivities, learn about traditions, and eat! - [OXD Designers share their thoughts on 2022 Design Trends](https://oxd.com/blog/2022/01/14/oxd-designers-share-their-thoughts-on-2022-design-trends/): 2022 design trends are one of the conversations our talented Designers on our Creative team are talking about. Find out what they had to say! - [Gordon Ross presents to University of Victoria law students on designing for justice](https://oxd.com/blog/2022/01/11/gordon-ross-presents-to-university-of-victoria-law-students-on-designing-for-justice-2/): Gordon Ross shares our experiences in designing for justice with projects like the BC Online Divorce Assistant to UVic law students. - [OXD shares how we guide our clients through content migration in downloadable guide](https://oxd.com/blog/2022/01/05/oxd-shares-how-we-guide-our-clients-through-content-migration-in-downloadable-guide/): Download our guide and learn the steps OXD uses to ensure clients have a successful content migration in their new website project. - [OXD helps emerging designers at GDC/BC Launch 2021](https://oxd.com/blog/2021/12/16/oxd-helps-emerging-designers-at-gdcbc-launch-2021/): Students got a virtual sneak peek into OXD's design team, how we collaborate, and tips for successful job applications at GDC/BC Launch 2021. - [Gordon Ross to present on COVID-19 response in government at Civic Design 2021](https://oxd.com/blog/2021/11/10/gordon-ross-to-present-on-covid-19-response-in-government-at-civic-design-2021/): Join Gordon Ross as he reflects on his time spent with the BC Government digital delivery network, working on the COVID-19 response. - [OXD’s UX team to host workshop at Magnify Conference](https://oxd.com/blog/2021/10/06/oxds-ux-team-to-host-workshop-at-magnify-conference/): We're hosting a workshop, “Exploring the past and potential futures of inclusive design” at the virtual Magnify 2021 Conference. - [OXD observes the first National Day for Truth and Reconciliation](https://oxd.com/blog/2021/09/22/national-day-for-truth-and-reconciliation/): We’re encouraging our staff and community members to make the most of this holiday. It’s an opportunity to learn, attend... - [BC government launches divorce e-filing](https://oxd.com/blog/2021/08/05/bc-government-launches-divorce-e-filing/): New divorce e-filing service continues to improve access to justice for British Columbians. - [Collaborative design research results in a better experience for FortisBC customers](https://oxd.com/blog/2021/08/03/collaborative-design-research-results-in-a-better-experience-for-fortisbc-customers/): Using design research, FortisBC commercial customers now get access to more tools that help them find equipment suppliers rebates. - [New community engagement tools coming for FortisBC energy projects](https://oxd.com/blog/2021/07/31/new-community-engagement-tools-coming-for-fortisbc-energy-projects/): OXD has been working with FortisBC to investigate, design, and develop new public engagement tools for their existing Talking Energy website. - [How is the ongoing COVID-19 pandemic affecting digital directions for governments across the globe?](https://oxd.com/blog/2021/07/16/how-is-the-ongoing-covid-19-pandemic-affecting-digital-directions-for-governments/): Gordon Ross explored the direction of Digital Transformation in different regions across the globe in the government sector at the WebSci'21. - [Gordon Ross delves into the future of the energized workforce with PPEARL](https://oxd.com/blog/2021/07/01/gordon-ross-delves-into-the-future-of-the-energized-workforce-ppearl-webinar/): Gordon Ross shares insights on re-humanizing the workforce with the 2021 PPEARL Re-Now webinar series. Listen to a recording of the webinar. - [National Indigenous History Month: understanding our role in reconciliation](https://oxd.com/blog/2021/06/09/reconciliation-what-is-it-and-why-does-it-matter/): We're learning about reconciliation for National Indigenous History Month and how it's affecting Indigenous peoples across Canada. - [Legal Aid BC partners with OXD to improve access to justice for family law applicants](https://oxd.com/blog/2021/05/17/legal-aid-bc-partners-with-oxd-to-improve-access-to-justice-for-family-law-applicants/): We’re proud to have helped LABC reimagine their service model and client portal to ensure equal access to justice for family law applicants. ## People - [Leon Hui](https://oxd.com/about/people/leon-hui/): As a Sr. Service and UX Designer, Leon Hui plays a key role in identifying systemic elements of services to understand and meet users' needs. - [Mandy Leung](https://oxd.com/about/people/mandy-leung/): As a Service Designer, Mandy leads the creation of seamless, end-to-end journeys for complex services across digital and offline channels. - [Ray Wang](https://oxd.com/about/people/ray-wang/): Ray is a Sr Software Developer at OXD. He helps helps the software development team navigate technical decisions to craft custom solutions. - [Jason Stewart](https://oxd.com/about/people/about-people-jason-stewart/): As a Senior QA Engineer at OXD, Jason collaborates with our project managers, designers, and developers to ensure the software... - [Amanda Chan](https://oxd.com/about/people/amanda-chan/): An Intermediate UX Designer, Amanda uses a human-centred approach to create fluid experiences that have a positive impact on people. - [Duncan MacKenzie](https://oxd.com/about/people/duncan-mackenzie/): As a Senior Software Developer at OXD, Duncan uses best practices in development, UX, and budgeting to set the project team up for success. - [Diego Ramirez](https://oxd.com/about/people/diego-ramirez/): As a Software Developer at OXD, Diego aims to understand our clients’ needs while solving problems with high-quality software solutions. - [Astrid Simões Tremper](https://oxd.com/about/people/astrid-simoes-tremper/): As a Senior User Experience and Service Designer, Astrid helps uncover and resolve complex problems for clients through design for users. - [Adrianne Tung](https://oxd.com/about/people/adrianne-tung/): As a QA Engineer at OXD, Adrianne collaborates with developers, designers, and project managers to understand project requirements throughout the... - [Ayumi Tanaka](https://oxd.com/about/people/ayumi-tanaka/): As a Software Developer at OXD, Ayumi uses modern frontend technologies (HTML, CSS, JavaScript, UI) to make design innovation a reality. - [James Byun](https://oxd.com/about/people/james-byun/): James works with the OXD design team to create meaningful design solutions in a variety of media including websites and web applications. - [Meghan Yorston](https://oxd.com/about/people/meghan-yorston/): As Office Administrator, Meghan is one of the first friendly people that employees, clients, and contractors talk to at OXD. - [Jane Mountain](https://oxd.com/about/people/jane-mountain/): As a Senior User Experience Designer at OXD, Jane helps take complex tasks and ideas and translates them into clear, precise designs. - [Lisa Farmer](https://oxd.com/about/people/lisa-farmer/): As Marketing Manager, Lisa crafts honest content to tell the story of the important work we do, and how we solve challenges for our clients. - [Carmen Chau](https://oxd.com/about/people/carmen-chau/): As a Senior Project Manager, Carmen helps lead a diverse team of multidisciplinary experts towards a common goal. - [Dylan Rogowsky](https://oxd.com/about/people/dylan-rogowsky/): As a Senior Software Developer, Dylan collaborates with cross-functional teams to design and develop new features and releases, while translating... - [Manuji Samara](https://oxd.com/about/people/manuji-samara/): As a QA Engineer at OXD, Manuji takes ownership of product quality and works closely with our Development team. - [Chanel Lethbridge](https://oxd.com/about/people/chanel-lethbridge/): As an Accountant Chanel plays an important role in managing our business operations and financial record-keeping. - [Charles Shin](https://oxd.com/about/people/charles-shin/): As a SoftwareDeveloper at OXD, he contributes to developing large scale websites and helps solve complex development problems. - [Deborah MacKenzie](https://oxd.com/about/people/deborah-mackenzie/): As a Senior User Experience Designer at OXD, Deborah champions the interests of the end-user. Her primary goal is to make complex tasks easy. - [Dominik Szopa](https://oxd.com/about/people/dominik-szopa/): As a Project Manager, Dominik is responsible for keeping projects on time and within budget, while keeping clients engaged and informed. - [Foley Lynn](https://oxd.com/about/people/foley-lynn/): As a Software Development Manager, Foley sits at the intersection of design, strategy, and development, choosing the best tech for clients. - [Gordon Ross](https://oxd.com/about/people/gordon-ross/): As VP and Partner of OXD, Gordon has been leading the design and delivery of high-impact websites, web apps, and intranets since 1996. - [Jacqueline Antalik](https://oxd.com/about/people/jacqueline-antalik/): As Director of User Experience, Jacqueline leads our UX and Service Design teams. She is passionate about meaningful user experiences. - [Joey Bevacqua](https://oxd.com/about/people/joey-bevacqua/): As Director of Project Services, Joey is at the helm of strategic initiatives for clients, managing end-to-end, multi-discipline projects. - [Julie Robinson Jones, CPHR](https://oxd.com/about/people/julie-robinson/): Our clients get the best results because we hire the best people. As People Operations Manager, Julie plays a critical... - [Justin Johnson](https://oxd.com/about/people/justin-johnson/): As Principal Software Developer at OXD, Justin spends much of his time writing code within the context of long-term projects. - [Kaitie McGowan](https://oxd.com/about/people/kaitie-mcgowan/): As a Designer at OXD, Kaitie creates elegant, functional touchpoints along the user journey, bringing a keen eye for detail to her work. - [Kallie Ashenden](https://oxd.com/about/people/kallie-ashenden/): As Design Director at OXD, Kallie is driven by a desire to create honest, intelligent and elegantly crafted works. - [Lawrence Chan](https://oxd.com/about/people/lawrence-chan/): As Senior System Administrator, Lawrence manages all the computers, servers, networking, firewalls, backups, and software at OXD. - [Michael Olund](https://oxd.com/about/people/michael-olund/): Michael is a Software Development Manager who specializes in business systems integration and database development. - [Min Ji Choi](https://oxd.com/about/people/min-ji-choi/): As a Front-End Developer, Min builds visual interfaces for site and app projects, acting as a bridge between our Designers and Programmers. - [Sara Redpath](https://oxd.com/about/people/sara-redpath/): As Director of Sales, Sara plays an important role in driving growth at OXD. She works with all of our... - [Steve Ly](https://oxd.com/about/people/steve-ly/): As OXD’s Director of Software Development, Steve helps governments and organizations modernize legacy systems and deliver secure, resilient digital services... - [Susan Gibbons, CPA, CGA](https://oxd.com/about/people/susan-gibbons/): As Controller, Susan keeps OXD's financial house in order. Susan began her accounting career through the SFU Co-op program. - [Wil Arndt, CGD](https://oxd.com/about/people/wil-arndt/): As Creative Director, Wil works to ensure that projects meet the highest standards of design and communications excellence. - [Winnie Ho](https://oxd.com/about/people/winnie-ho/): As a Senior User Experience Designer, Winnie is responsible for improving the usability, utility, and enjoyment of interactions for users. - [Darren Gibbons](https://oxd.com/about/people/darren-gibbons/): Darren Gibbons has led OXD since co-founding the company in 1996. He brings a unique blend of strategic thinking, tech, and people skills. - [Dave Kachman](https://oxd.com/about/people/dave-kachman/): As a Senior User Experience Designer at OXD, Dave is responsible for creating user experiences that are intuitive and easy to use. ## Job Postings - [Agile Project Manager / ScrumMaster](https://oxd.com/careers/agile-project-manager-scrummaster/): Position type: Full-timeReports to: Director, Project ServicesLocation: BC-based (Metro Vancouver or Victoria) preference, hybrid/remoteCompensation: $95,000–$115,000 per year, dependent on years... - [Director of HR](https://oxd.com/careers/director-of-hr/): Ready to build the people function for two great organizations? OXD is a design and technology consultancy, and ThoughtFarmer is... ## Insights - [When AI makes building cheap, it’s everything else you skipped that costs you](https://oxd.com/insights/when-ai-makes-building-cheap-its-everything-else-you-skipped-that-costs-you/): AI coding tools don’t create risk by changing who can ship. They create risk by making it cheap to skip... - [Software for the generative age: Rethinking Quality Assurance for AI](https://oxd.com/insights/software-for-the-generative-age-rethinking-quality-assurance-for-ai/): There’s a widespread assumption that if you can’t predict what a system will produce, you can’t hold it to rigorous... - [The most excited I’ve been since my first job](https://oxd.com/insights/the-most-excited-ive-been-since-my-first-job/): A conversation with James Byun, Art Director and Senior UI Designer at OXD, on judgment, responsibility, and what gets lost... - [Knowledge extraction for legacy modernization](https://oxd.com/insights/knowledge-extraction-for-legacy-modernization/): Steve Ly, our Director of Software Development, explores how years of policy decisions, workarounds, and institutional reasoning are embedded in... - [AI is reshaping entry into software development](https://oxd.com/insights/ai-is-reshaping-entry-into-software-development/): Our Director of Software Development, Steve Ly, explores a paradox facing the software industry: we're automating away the entry-level work... - [Balancing desirability, feasibility, and viability in public service design](https://oxd.com/insights/balancing-desirability-feasibility-and-viability-in-public-service-design/): Across countless public sector projects, Sara Redpath, OXD’s Sales Director, has seen the same challenge: navigating continuous tension between desirability,... - [From blockers to enablers: rethinking the role of security in delivery](https://oxd.com/insights/from-blockers-to-enablers-rethinking-the-role-of-security-in-delivery/): Security says no. Delivery says hurry up. Meanwhile, releases stall, frustration builds, and both teams feel like they’re losing. Our... - [Tech wags the dog](https://oxd.com/insights/tech-wags-the-dog/): Technical problems are rarely just technical. OXD’s Creative Director Wil Arndt mapped 247 digital tools for an organization and discovered... - [How Frame Creation can inspire innovation](https://oxd.com/insights/how-frame-creation-can-inspire-innovation/): Our Director of UX and Service Design, Jacqueline Antalik, shares a practical framework for breaking through reactive problem-solving patterns in... - [Software for the generative age: Building around non-deterministic systems](https://oxd.com/insights/software-for-the-generative-age-building-around-non-deterministic-systems/): Steve Ly, our Director of Software Development, interviews Diego Ramirez, one of our Software Developers, to discuss the practical realities... - [Software for the generative age: Designing for non-determinism](https://oxd.com/insights/software-for-the-generative-age-designing-for-non-determinism/): How do you design great user experiences when AI gives different answers every time? Steve Ly, our Director of Software... - [Why AI alone won’t modernize your legacy system](https://oxd.com/insights/why-ai-alone-wont-modernize-your-legacy-system/): If large language models (LLMs) can write code, can they read an old codebase and convert it into a modern... - [Software for the generative age: From precision to probability](https://oxd.com/insights/software-for-the-generative-age-from-precision-to-probability/): As teams shift from predictable systems to probabilistic AI, Steve Ly, our Director of Software Development, explores how this evolution... - [Beyond Roblox ID: How verifiable credentials transform digital identity verification for privacy](https://oxd.com/insights/beyond-roblox-id-how-verifiable-credentials-transform-digital-identity-verification-for-privacy/): In the realm of digital identity verification, organizations struggle with balancing stringent compliance requirements and safeguarding citizen privacy. Steve Ly,... - [Does more code, faster, translate into better quality code?](https://oxd.com/insights/does-more-code-faster-translate-into-better-quality-code/): VP and Partner Gordon Ross explores the question: Does the apparent speed of AI coding assistants translate to improved code... - [Low-risk strategies for legacy system modernization in the public sector](https://oxd.com/insights/low-risk-strategies-for-legacy-system-modernization-in-the-public-sector/): How can product owners update their outdated government digital service without disrupting essential public services? - [Beyond components: How design principles transform design systems](https://oxd.com/insights/beyond-components-how-design-principles-transform-design-systems/): Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of... - [Performance engineering: The secret to faster, more reliable applications](https://oxd.com/insights/performance-engineering-the-secret-to-faster-more-reliable-applications/): Slow applications don’t just frustrate users—they could cost businesses millions in lost revenue. Our Director of Software Development, Steve Ly,... - [Exploring the relationship between service evaluation and admin burden](https://oxd.com/insights/exploring-the-relationship-between-service-evaluation-and-admin-burden/): After challenging Canadian governments to reduce administrative burden, OXD Vice President and Partner Gordon Ross spoke with public servants about... - [When court processes are stuck in the past, justice suffers.](https://oxd.com/insights/when-court-processes-are-stuck-in-the-past-justice-suffers/): Outdated court processes delay justice and burden staff. Digital transformation can make courts more efficient, accurate, and accessible. - [Innovative AI solutions for government that transform citizen services](https://oxd.com/insights/how-ai-can-transform-modern-government-services/): From predictive flood warnings to systems that cut document processing times to our own work in government AI consulting, OXD... - [Canadian governments are overdue on reducing the administrative burden of their services](https://oxd.com/insights/canadian-governments-are-overdue-on-reducing-the-administrative-burden-of-their-services/): Every frustrating form and confusing process erodes public trust. OXD Vice President and Partner Gordon Ross challenges Canadian governments to... - [Is digital government just government? A nuanced debate at FWD50](https://oxd.com/insights/is-digital-government-just-government-a-nuanced-debate-at-fwd50/): In this Insight, Gordon Ross, Vice President and Partner at OXD suggests that the answer lies not in choosing sides,... - [Establishing digital trust with verifiable credentials](https://oxd.com/insights/establishing-digital-trust-with-verifiable-credentials/): Our Director of Software Development, Steve Ly, explores a world where proving your identity or qualifications is as simple as... - [Five impressions from an unexpected healthcare service journey](https://oxd.com/insights/five-impressions-from-an-unexpected-healthcare-service-journey/): Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service... - [Will AI replace software developers? Why the answer is “No”](https://oxd.com/insights/will-ai-replace-software-developers-why-the-answer-is-no/): Our Director of Software Development, Steve Ly explains why AI should be seen as a powerful ally, instead of an... - [Embracing the vertigo of service design](https://oxd.com/insights/embracing-the-vertigo-of-service-design/): Gordon Ross shares insights around the profound impact of viewing service design from a broader perspective. - [Top six reasons governments should implement Zero Trust principles](https://oxd.com/insights/top-six-reasons-governments-should-implement-zero-trust-principles/): Discover how adopting Zero Trust principles can bolster cybersecurity and better protect sensitive data from modern threats. - [United on the field: Government teams and vendors in action](https://oxd.com/insights/united-on-the-field-government-teams-and-vendors-in-action/): Bridging the gap between government teams and vendors, Gordon Ross discusses how blended digital teams can transcend traditional roles to... - [Public cloud hosting vs. private for modern government web applications](https://oxd.com/insights/public-cloud-hosting-vs-private-for-modern-government-web-applications/): Understanding the trade-offs between private and public clouds is key when aligning with the stringent requirements of government applications. Our... - [Exploring the role of value in government product management](https://oxd.com/insights/exploring-the-role-of-value-in-government-product-management/): Without more investment in learning about value-creating behaviours in government product management, Gordon Ross, VP at OXD, writes that government... - [Pre-Discovery and the challenge of the fuzzy front-end of digital transformation](https://oxd.com/insights/pre-discovery-and-the-challenge-of-the-fuzzy-front-end-of-digital-transformation/): “Pre-Discovery” in government may do more harm than good, blending good intentions with vague goals. What’s the aim—funding, defining issues,... - [AI and access to the justice system: design challenges and considerations](https://oxd.com/insights/ai-and-access-to-the-justice-system-design-challenges-and-considerations/): Gordon Ross, VP and Partner at OXD, stresses that AI can’t improve public access to court information unless the underlying... - [Cross-platform vs. native application development: How to choose?](https://oxd.com/insights/cross-platform-vs-native-application-development-how-to-choose/): Steve Ly, Director of Software Development at OXD, discusses the benefits of considering cross-platform technologies versus native solutions to optimize... - [With great decisions comes great responsibility: The work of the Decider](https://oxd.com/insights/with-great-decisions-comes-great-responsibility-the-work-of-the-decider/): Whether working in government or leading a Fortune 500 company, a clear process for decision-making is crucial. Wil Arndt, OXD’s... - [User interface and UX in industrial manufacturing simplify complex systems](https://oxd.com/insights/the-pivotal-role-of-user-interface-and-user-experience-in-industrial-manufacturing/): Lead Designer James Byun shares insights into how UI/UX design is reshaping the industrial manufacturing landscape, turning complex systems into... - [A day in the life of the QA Engineers at OXD](https://oxd.com/insights/a-day-in-the-life-of-the-qa-engineers-at-oxd/): Discover how OXD ensures great user experiences that meet our clients’ highest standards. Our QA team unveils how they work... - [How you can use GBA+ for inclusive analysis in projects](https://oxd.com/insights/using-gba-for-inclusive-analysis-in-projects/): Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how... - [QA testing is worth the cost now to reduce risks later. Here are five reasons why.](https://oxd.com/insights/qa-testing-is-worth-the-cost-now-to-reduce-risks-later-here-are-five-reasons-why/): Some companies try to streamline by leaving QA off, but at OXD we recognize that this approach is risky, and... - [How to plan for a smooth replatforming to Drupal 10](https://oxd.com/insights/how-to-plan-for-a-smooth-replatforming-to-drupal): Replatforming your legacy CMS to Drupal 10? Our Software Development team shares some tips to help you avoid the common... - [Should you compensate research participants?](https://oxd.com/insights/should-you-compensate-research-participants/): OXD UX Designer Hitomi Yokota explores the question, “Should we compensate research participants? ” We believe it’s not only essential,... - [How to conduct design research with compassion](https://oxd.com/insights/conducting-design-research-with-compassion-part-i/): In the wake of personal tragedy, designer Jacqueline Antalik practices deeper patience and compassion for research participants. - [Digital Transformation in Government](https://oxd.com/insights/digital-transformation-in-government/): OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation. - [Are your website KPIs traceable?](https://oxd.com/insights/are-your-website-kpis-traceable/): At OXD, we often recommend a simple table we call a KPI Traceability Matrix to show the connection from the... - [Three common content migration mistakes, and how to avoid them](https://oxd.com/insights/three-common-content-migration-mistakes-and-how-to-avoid-them/): Reap the benefits of a successful content migration with these three recommendations. - [Your website is not your brand](https://oxd.com/insights/websites-are-not-brands/): OXD’s Design Director Kallie Ashenden discusses the importance of a holistic brand approach when it comes to your website. - [Toddler-first usability testing](https://oxd.com/insights/toddler-first-usability-testing/): Four observations made from watching a two-and-a-half-year-old use an iPhone. - [How to broaden your reach and reduce participant barriers with remote user research](https://oxd.com/insights/how-to-broaden-your-reach-and-reduce-participant-barriers-with-remote-user-research/): UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual... - [An Agile approach to an anti-racist and inclusive workplace](https://oxd.com/insights/an-agile-approach-to-an-anti-racist-and-inclusive-workplace/): How do we understand and meaningfully address our part in perpetuating systemic racism? What does it mean to create an... - [Digital Transformation as an endurance sport](https://oxd.com/insights/digital-transformation-as-an-endurance-sport/): An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with... - [The Indigenization of policies and services in BC: lessons from Te Ao Māori](https://oxd.com/insights/indigenization-of-policies-and-services-in-bc-lessons-from-te-ao-maori/): Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and... - [OpenShift: making Agile development a reality for government projects](https://oxd.com/insights/openshift-making-agile-development-a-reality-for-government-projects/): How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity... - [Four easy tests to determine if your website is accessible](https://oxd.com/insights/web-accessibility-four-easy-tests/): OXD's QA Manager and web accessibility expert shares four simple tests to help you evaluate your website’s accessibility. - [Illustration: the overlooked design principle](https://oxd.com/insights/illustration-product-design/): How can illustration help improve the way users experience your product? An OXD Designer explores the question. - [Pokémon GO: a great example of safe, ethical children's entertainment.](https://oxd.com/insights/pokemon-go-ethical-childrens-entertainment/): Creative Director Wil Arndt gives Pokémon GO four out of five stars when it comes to meeting high ethical standards... - [Design for Policy: Bringing a design thinking approach to TransLink’s Fare Review process](https://oxd.com/insights/design-for-policy-translink/): TransLink partners with OXD's Service Design team to understand customer experiences during their Transit Fare Review. - [The benefits of decoupled CMS architectures](https://oxd.com/insights/decoupled-cms/): We’re getting our geek on by looking at decoupled content management system (CMS) architectures. No, no, don’t run. Just stick... - [Navigating the PIA process in the BC provincial government](https://oxd.com/insights/navigating-pia-process-provincial-government/): An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your... - [Gratitude in the workplace](https://oxd.com/insights/gratitude-employee-engagement/): Can a simple thanks lead to greater happiness and engagement at work? Jacqueline Antalik, our Director of User Experience, explores... - [Improving collaboration and design outcomes with empathy](https://oxd.com/insights/improving-collaboration-and-design-outcomes-with-empathy/): Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are... ## Our work - [Building Government Capability Through Modernizing DriveBC](https://oxd.com/work/building-government-capability-through-modernizing-drivebc/): OXD and DriveBC worked as a unified team for over two years—building not just a resilient platform, but the collaborative... - [Building organizational capacity for sustainable change](https://oxd.com/work/building-organizational-capacity-for-sustainable-change/): How UBC transformed organizational friction into cross-functional collaboration through design system coaching. - [Transforming the Patient Journey: A Blueprint for Connected Healthcare](https://oxd.com/work/transforming-the-patient-journey-a-blueprint-for-connected-healthcare/): Through collaborative co-design with patients, providers, and sector partners, Provincial Health Services Authority partnered with OXD to develop a unified... - [Enabling Equitable Access to Justice: Modernizing a Canadian Court’s Trial Scheduling System](https://oxd.com/work/enabling-equitable-access-to-justice-modernizing-a-canadian-courts-trial-scheduling-system/): How a Canadian court replaced a "first-to-call" booking system that favoured well-resourced firms with a digital solution that gives everyone an equal shot at justice. - [Alberta Courtroom Digital Service](https://oxd.com/work/alberta-cds/): Read about our justice digital modernization efforts transitioning a 100-year old process from paper to a cutting-edge digital solution. - [In a crowded industrial manufacturing market, can a better digital service set your product apart?](https://oxd.com/work/honeywell-versatilis/): Even with deep industry knowledge and strong internal teams, leading companies know that bringing in specialized expertise can create a... - [Building Organizational Consensus With an Alignment Phase](https://oxd.com/work/from-insight-to-impact-the-significance-of-alignment-in-revitalizing-the-digital-experience/): Learn how OXD used alignment and exploration methods to help the College of New Caledonia redesign the right website for their users. - [Enhancing Data Quality and Utilization: A Data Collection Strategy for Community Organizations](https://oxd.com/work/enhancing-data-quality-and-utilization-a-data-collection-strategy-for-community-organizations/): We worked with a provincial organization to research an effective data management system to support their data collection strategy. - [Shaping the Future of Digital Health for Government: Lessons, Learnings, and a Leap Forward](https://oxd.com/work/crafting-the-future-of-digital-health-for-government-lessons-learnings-and-a-leap-forward/): OXD worked with a government health organization to produce outcomes that will improve digital health services for patients. - [Improving Access to Community Funding by Putting the User First](https://oxd.com/work/improving-access-to-community-funding-by-putting-the-user-first/): Lotteries Yukon government website gets a redesign on a robust, scalable, best-in-class content management system. - [Solving COVID-19 Immunization Complexities With Service Mapping](https://oxd.com/work/service-mapping-solves-complex-healthcare-needs-for-people-in-bc/): Learn how a human-centred design approach helped the people living in BC fight COVID. - [Overhauling a Mission-Critical System on the Fly](https://oxd.com/work/how-kernaghan-adjusters-modernized-their-tech-stack/): How do we modernize a mission critical application to be more user-centric while keeping the business running smoothly? - [Technology Improvements Lead to Better Health Management of Vaccine Records](https://oxd.com/work/improved-vaccine-submission-technology-helps-british-columbians-with-their-health-management/): OXD worked with PHSA to improve management of health records for people and health care workers in BC by upgrading their technology. - [A Complicated Expert System, Redesigned to Work Faster](https://oxd.com/work/prototype-design-to-improve-a-complicated-expert-system/): We partnered with the BC Ministry of Education PEN Registry team to design a high-fidelity prototype, improving digital processes for users. - [Alberta Child Care Subsidy Modernization](https://oxd.com/work/modernization-of-government-of-alberta-child-care-digital-service/): Service Design and Agile development that modernizes access to critical citizen services. - [FortisBC Website Redesign](https://oxd.com/work/fortisbc-website-redesign/): FortisBC worked with Vancouver-based OXD to improve customer service with a customer-centric website redesign that reflected their brand. - [Co-Design During a Crisis: Ensuring Food Security and the Health of Farm Workers](https://oxd.com/work/co-design-during-a-crisis-ensuring-food-security-and-the-health-of-farm-workers/): How OXD used co-design to help the government move more quickly at the start of the COVID-19 pandemic. - [Legal Aid BC Digital Transformation Portfolio](https://oxd.com/work/legal-aid-bc-digital-transformation-portfolio/): How Legal Aid BC partnered with OXD to improve their digital transformation strategy and expand access to justice for British Columbians. - [OXD Brand Strategy and Identity](https://oxd.com/work/oxd-brand-strategy-and-identity/): The story of our rebrand from OpenRoad to OXD. Using rational, user-centred design to remove risk and uncertainty from an emotional process. - [​Emily Carr University of Art + Design Website Redesign](https://oxd.com/work/emily-carr-university-website-redesign/): How OXD helped Emily Carr University of Art + Design improve their global reputation by prioritizing the student experience. - [​UBC Digital Agency of Record](https://oxd.com/work/ubc-digital-agency-of-record/): Since 2016, OXD has been the Digital Agency of Record for UBC Brand & Marketing, offering guidance and strategic website design services. - [​TReO Tolling Website](https://oxd.com/work/treo-tolling-website/): How OXD helped bridge the user experience gap for the largest transportation infrastructure initiative, TReO—a tolling website, in BC's history. - [Website Redesign for Vancouver Island’s Health Authority ](https://oxd.com/work/island-health-website-redesign/): Island Health on Vancouver Island partnered with us to redesign their website to be patient-centred, accessible, and responsive. - [​TELUS Home Solutions Onboarding](https://oxd.com/work/telus-home-solutions-onboarding/): Using a service design approach, OXD helped TELUS create and test an improved onboarding experience for their customers and team. - [​Emily Carr University of Art + Design Digital Audit](https://oxd.com/work/emily-carr-university-of-art-design-digital-audit/): Illuminating the unknown: Mapping a forward-thinking, early-adopting University's vast digital presence through a digital audit. - [Online Divorce Assistant Application](https://oxd.com/work/bc-government-online-divorce-assistant-application/): Fair and equitable access to justice through agile development and citizen-centered design. - [Youth Voices](https://oxd.com/work/bc-family-justice-youth-voices/): The BC Family Justice Innovation Lab helps improve the experience of children and families going through separation and divorce. - [​Pokémon Website Localization](https://oxd.com/work/pokemon-localization/): To meet the needs of their growing global audience, Pokémon worked with OXD to offer their website in five new languages. - [​Honeywell SmartLine Application and Validation Tool](https://oxd.com/work/honeywell-smartline-application/): The Honeywell SmartLine complex ordering tool is now 3.6x faster than the industry standard, allowing them to stand out in a crowded market. - [TransLink Customer Experience Research](https://oxd.com/work/oxd-translink-customer-experience-research/): Helping TransLink deliver a world-class transportation experience by mapping what their customers do, think, and feel. # # Detailed Content ## Pages - Published: 2026-05-14 - Modified: 2026-05-14 - URL: https://oxd.com/oxd-com-resources-generative-ai-testing-scenarios/ From theory to practice: How to test three common generative AI deployments. - Published: 2026-03-13 - Modified: 2026-03-25 - URL: https://oxd.com/where-does-most-of-your-institutional-process-knowledge-actually-live-poll-results/ - Published: 2026-02-06 - Modified: 2026-03-25 - URL: https://oxd.com/how-are-you-approaching-ai-skill-development-poll-results/ - Published: 2026-01-14 - Modified: 2026-03-25 - URL: https://oxd.com/when-does-your-security-team-typically-get-involved-in-new-projects-poll-results/ - Published: 2025-12-05 - Modified: 2026-03-25 - URL: https://oxd.com/which-of-these-challenges-will-your-team-or-organization-prioritize-solving-poll-results/ - Published: 2025-11-06 - Modified: 2026-03-25 - URL: https://oxd.com/what-should-digital-government-practitioners-prioritize-right-now-poll-results/ - Published: 2025-09-22 - Modified: 2026-03-25 - URL: https://oxd.com/which-area-benefits-most-from-ais-variable-responses-poll-results/ - Published: 2025-09-10 - Modified: 2026-03-25 - URL: https://oxd.com/your-organizations-current-approach-to-using-ai-in-legacy-modernization-poll-responses/ - Published: 2025-08-12 - Modified: 2026-03-25 - URL: https://oxd.com/whats-your-summer-reading-style-poll-responses/ - Published: 2025-07-07 - Modified: 2026-03-25 - URL: https://oxd.com/legacy-systems-modernization-barriers-poll-responses/ - Published: 2025-06-26 - Modified: 2026-03-25 - URL: https://oxd.com/email-signature/ - Published: 2025-06-06 - Modified: 2026-03-25 - URL: https://oxd.com/government-priorities-poll-responses/ - Published: 2025-05-14 - Modified: 2026-03-25 - URL: https://oxd.com/decision-paralysis-poll-responses/ - Published: 2024-10-31 - Modified: 2026-03-25 - URL: https://oxd.com/test-2/ - Published: 2024-05-03 - Modified: 2026-05-22 - URL: https://oxd.com/ - Published: 2024-03-12 - Modified: 2024-03-12 - URL: https://oxd.com/methods/subject-matter-experts/ > Provides information about use of the OXD website, any related web pages, or any content (collectively, the oxd.com website). - Published: 2023-08-11 - Modified: 2025-05-12 - URL: https://oxd.com/terms-of-use/ - Published: 2022-06-02 - Modified: 2025-09-18 - URL: https://oxd.com/services/management-consulting/ - Published: 2022-03-16 - Modified: 2026-02-20 - URL: https://oxd.com/services/digital-services-and-products/ - Published: 2022-03-03 - Modified: 2025-09-18 - URL: https://oxd.com/services/digital-transformation-and-innovation/ - Published: 2022-02-09 - Modified: 2026-07-02 - URL: https://oxd.com/services/government-consulting/ > OXD offices are on land within the unceded territory of the Coast Salish Peoples—a large group with several distinct languages and cultures. - Published: 2021-07-31 - Modified: 2023-10-31 - URL: https://oxd.com/land-recognition/ > OXD worked to help create the best possible digital experience for configuring and validating Honeywell's new SmartLine tool. - Published: 2019-04-05 - Modified: 2021-12-14 - URL: https://oxd.com/2018-web-awards-submission-honeywell-configuration-tool/ > We've put together an extended reading list featuring some of our favourite Design for Policy materials (long and short reads). Check it out! - Published: 2019-04-05 - Modified: 2025-04-02 - URL: https://oxd.com/design-for-policy-reading-list/ Gordon Ross presented at Making it Real: Putting Policy into Practice a conference in Victoria, British Columbia. He's shared some of our favourite Design for Policy materials. - Published: 2019-04-04 - Modified: 2026-03-25 - URL: https://oxd.com/st-pauls-heart-helper-e-service/ - Published: 2019-04-02 - Modified: 2026-02-13 - URL: https://oxd.com/our-story/ > The OXD team is a group of remarkable, experienced professionals with a wealth of knowledge in UX, design, and building websites and web apps. - Published: 2019-02-12 - Modified: 2023-08-21 - URL: https://oxd.com/about/people/ - Published: 2019-02-05 - Modified: 2026-05-21 - URL: https://oxd.com/about/ - Published: 2019-02-05 - Modified: 2026-05-14 - URL: https://oxd.com/contact/ - Published: 2019-02-05 - Modified: 2026-03-31 - URL: https://oxd.com/careers/ > We respect your privacy. Please read to learn about the information that is collected on our site, how its stored, and what its used for. - Published: 2019-01-28 - Modified: 2025-05-13 - URL: https://oxd.com/privacy/ ## Posts - Published: 2026-06-15 - Modified: 2026-06-18 - URL: https://oxd.com/blog/2026/06/15/nine-things-we-learned-in-thirty-years/ - Categories: News OXD and ThoughtFarmer (formerly OpenRoad) turned 30 this year. Here’s what we’d tell our 1996 selves. - Published: 2026-03-26 - Modified: 2026-03-26 - URL: https://oxd.com/blog/2026/03/26/vancouver-service-jam-2026-brought-out-the-best-of-vancouvers-design-community/ - Categories: News - Tags: design, interaction design, service design, UX A weekend of creative problem-solving, rapid prototyping, and collaboration with Jammers from around the world. - Published: 2026-02-26 - Modified: 2026-03-16 - URL: https://oxd.com/blog/2026/02/26/james-byun-presented-to-kpu-front-end-development-for-interactive-students/ - Categories: News James shared insights from his design career experience with students in the professional development course at Kwantlen Polytechnic University. - Published: 2026-02-17 - Modified: 2026-03-26 - URL: https://oxd.com/blog/2026/02/17/oxd-returns-as-sponsor-for-2026-vancouver-service-jam-a-global-service-design-event/ - Categories: News We’re back for another year of creative problem-solving. Join Jammers worldwide as teams collaborate to design and prototype real-world solutions in one weekend. - Published: 2026-01-23 - Modified: 2026-02-17 - URL: https://oxd.com/blog/2026/01/23/hackathon-built-ai-writing-assistant-could-improve-government-communications/ - Categories: News At the Government of British Columbia’s 90’s-themed Hackathon, our “8-Bit Editors” team prototyped a solution that could help ministries deliver on-brand, timely, and accurate communications using AI. - Published: 2025-11-05 - Modified: 2025-11-05 - URL: https://oxd.com/blog/2025/11/05/oxd-named-a-great-place-to-work-in-canada-for-the-third-year-in-a-row/ - Categories: News Being awarded this for the third year running speaks to the heart of our company culture: a supportive, engaging, and fun environment where employee feedback genuinely matters. - Published: 2025-11-03 - Modified: 2026-06-01 - URL: https://oxd.com/blog/2025/11/03/oxd-recognized-as-best-workplaces-in-british-columbia-for-2025/ - Categories: News Our employees' voices matter—and they've helped OXD earn Best Workplaces™ in BC recognition for 2025. - Published: 2025-10-02 - Modified: 2025-10-24 - URL: https://oxd.com/blog/2025/10/02/a-full-house-for-kate-tarling-on-creating-great-service-organizations/ - Categories: News On September 26, 2025, we welcomed design leader and author Kate Tarling to Emily Carr University of Art + Design for a talk and Q&A on creating great service organizations. - Published: 2025-09-17 - Modified: 2026-05-18 - URL: https://oxd.com/blog/2025/09/17/join-us-for-how-to-create-great-service-organizations-with-kate-tarling/ - Categories: Events OXD is happy to host Kate Tarling at Emily Carr University on September 26, 2025 for a special presentation and Q&A session. - Published: 2025-08-26 - Modified: 2025-08-26 - URL: https://oxd.com/blog/2025/08/26/we-traded-keyboards-for-beach-chairs-at-our-annual-summer-picnic/ - Categories: News Staff from OXD and our sister company ThoughtFarmer went full tropical at Second Beach in Stanley Park. - Published: 2025-08-25 - Modified: 2025-08-25 - URL: https://oxd.com/blog/2025/08/25/oxd-is-transforming-energy-savings-program-to-better-serve-bc-citizens/ - Categories: News OXD is helping the BC Ministry of Energy and Climate Solutions transition their Energy Savings Program in-house, creating a streamlined rebate system that better serves citizens while giving the Ministry control over their digital service. - Published: 2025-08-19 - Modified: 2025-08-25 - URL: https://oxd.com/blog/2025/08/19/bravery-in-public-service-leadership-and-other-takeaways-from-civic-spark/ - Categories: News Our Director of Software Development, Steve Ly, recently attended the Civic Spark Conference in Toronto, an event that brings together those passionate about civic tech, public service, and community problem-solving. - Published: 2025-08-12 - Modified: 2026-05-18 - URL: https://oxd.com/blog/2025/08/12/page-turners-and-beach-burners-what-were-reading-this-summer/ - Categories: News What's on our minds this summer? Oh, democracy, technology, empire, humanity, imagination, resistance, tyranny, automation… you know, the usual. > OXD and the Ministry of Transportation and Transit have replaced the legacy DriveBC site with a new, modern, public-informed digital service. - Published: 2025-06-19 - Modified: 2025-06-19 - URL: https://oxd.com/blog/2025/06/19/oxd-helps-launch-modernized-drivebc-website/ - Categories: News OXD and the Ministry of Transportation and Transit have officially replaced the legacy DriveBC site with a new, modern, public-informed digital service. - Published: 2025-06-05 - Modified: 2026-03-30 - URL: https://oxd.com/blog/2025/06/05/beyond-the-ai-hype-our-takeaways-from-web-summit-vancouver/ - Categories: News At a conference where everyone was talking about the next big things in AI, we left with different insights: we still need to design and build digital services that work for the people who use them. - Published: 2025-05-22 - Modified: 2026-06-01 - URL: https://oxd.com/blog/2025/05/22/oxd-and-thoughtfarmer-shake-it-up-at-29th-annual-company-party/ - Categories: News What do an intranet product and a professional services firm have in common? A 29-year tradition of celebrating success together! > We're proud to announce our recognition as one of the 2025 Best Workplaces™ in Canada for two years running! - Published: 2025-04-04 - Modified: 2025-04-04 - URL: https://oxd.com/blog/2025/04/04/oxd-named-one-of-canadas-best-workplaces-again/ - Categories: News Proud to be recognized as one of the 2025 Best Workplaces™ in Canada for two years running! > Students from Emily Carr's Interaction Design program got a curated studio tour, seeing how our professional design and technology firm operates. - Published: 2025-03-21 - Modified: 2025-06-09 - URL: https://oxd.com/blog/2025/03/21/emily-carrs-future-design-leaders-get-a-glimpse-into-how-oxd-operates/ - Categories: News Students from Emily Carr's Interaction Design program gained exclusive insights into the workings of a professional design and technology firm with specially curated studio experience. > OXD was proud to partner with the School of Good Services to deliver service design training for government staff in Victoria, BC. - Published: 2025-02-20 - Modified: 2025-02-20 - URL: https://oxd.com/blog/2025/02/20/oxd-and-the-school-of-good-services-partner-to-build-service-design-capabilities-in-bc-public-sector/ - Categories: News OXD was proud to partner with the School of Good Services to deliver two days of service design training for government staff and co-host a discussion on the importance of design in Victoria, BC, from Feb 10 to 13, 2025. > We're proud to sponsor the 2025 Vancouver Service Jam, a collaborative service design event where participants spend 48hrs prototyping innovative solutions. - Published: 2025-02-05 - Modified: 2025-02-05 - URL: https://oxd.com/blog/2025/02/05/oxd-sponsors-2025-vancouver-service-jam-a-community-service-design-event/ - Categories: Events Join Jammers in Vancouver—and around the world—for 48 hours of immersive, hands-on experience in designing and prototyping innovative services. > The Ministry of Environment partnered with us as part of their 4-year digital transformation strategy to improve the visitor experience. - Published: 2024-11-30 - Modified: 2025-03-27 - URL: https://oxd.com/blog/2024/11/30/bcs-ministry-of-environment-and-parks-partners-with-oxd-to-enhance-the-recreation-sites-and-trails-visitor-experience/ - Categories: News Did you know that over 20,000 kilometres of trails, 1,935 recreational sites, and 29 interpretive forests across British Columbia are managed through a single system? > We’ve done it again! Being awarded this for the second year running speaks to the heart of our company culture. We think that’s pretty great. - Published: 2024-11-21 - Modified: 2024-11-21 - URL: https://oxd.com/blog/2024/11/21/oxd-named-a-great-place-to-work-in-canada-for-the-second-year-in-a-row/ - Categories: News We’ve done it again! We couldn’t be more excited to see our commitment to creating a supportive, fun, and truly human workplace recognized. We think that’s pretty great. > The British Columbia Ministry of Education and Child Care engaged OXD to improve how they manage and report on their technology portfolio. - Published: 2024-09-30 - Modified: 2025-04-15 - URL: https://oxd.com/blog/2024/09/30/oxd-delivers-strategic-portfolio-management-framework-for-bc-ministry-of-education/ - Categories: News When the BC Ministry of Education needed clarity in their tech portfolio, they turned to OXD. > OXD’s “Gastown Gumberoos” prototyped a solution for an outdated accessibility website, using AI and crowdsourcing, at a two-day Hackathon. - Published: 2024-09-20 - Modified: 2025-01-27 - URL: https://oxd.com/blog/2024/09/20/enhancing-park-accessibility-with-ai-and-crowdsourcing-a-two-day-hackathon/ - Categories: News OXD’s “Gastown Gumberoos” prototyped a solution for an outdated accessibility website, using AI and crowdsourcing, at the Cryptid Coders in the Wilderness Hackathon. > OXD and ThoughtFarmer staff, family, and even pups got together at Second Beach in Stanley Park for our 2024 annual summer picnic. - Published: 2024-08-23 - Modified: 2024-09-18 - URL: https://oxd.com/blog/2024/08/23/annual-summer-picnic-at-second-beach-in-stanley-park/ - Categories: News OXD and ThoughtFarmer staff and their families come together for another fun picnic event! > Our redesign of the UBC Extended Learning site addresses critical pain points, transforming it into a dynamic, functional resource for users. - Published: 2024-07-10 - Modified: 2024-07-10 - URL: https://oxd.com/blog/2024/07/10/ubc-extended-learning-redesign-bridges-the-gap-between-education-and-life/ - Categories: News The redesigned website provides an even more flexible learning experience, allowing all people to pursue their educational goals at any life stage. > Discover the speakers and topics (AI, typography, storytelling) that captivated us at the 2024 DesignThinkers conference in Vancouver. - Published: 2024-06-04 - Modified: 2025-06-09 - URL: https://oxd.com/blog/2024/06/04/three-things-we-loved-from-designthinkers-2024/ - Categories: News Discover the speakers and topics that captivated us at this year’s Vancouver conference. > OXD helped modernize the DriveBC.ca site, bringing user-centred design, Agile development, and a future-focused roadmap to the project. - Published: 2024-05-28 - Modified: 2025-01-08 - URL: https://oxd.com/blog/2024/05/28/modernizing-the-drivebc-website-to-deliver-a-better-experience-for-drivers/ - Categories: News OXD and the Ministry of Transportation and Infrastructure partner to launch a modern, real-time travel information site using Agile development. > Staff from OXD and ThoughtFarmer came together for an unforgettable evening of celebration at the annual Spring Party. - Published: 2024-05-17 - Modified: 2024-06-04 - URL: https://oxd.com/blog/2024/05/17/oxd-and-thoughtfarmer-celebrate-another-year-of-achievements-at-the-2024-company-party/ - Categories: News Staff from OXD and ThoughtFarmer came together for an unforgettable evening of celebration. > Implementing digital trust into the CLBC website increases security and convenience for lawyers and Courthouse Libraries BC. - Published: 2024-05-10 - Modified: 2024-06-17 - URL: https://oxd.com/blog/2024/05/10/courthouse-libraries-bc-partners-with-oxd-to-continue-improving-access-to-justice/ - Categories: News Implementing digital trust increases security and convenience for lawyers and Courthouse Libraries BC. > We’re honoured to be among the many speakers, practitioners, and thinkers participating in the DesignThinkers 2024 Conference in Vancouver. - Published: 2024-05-07 - Modified: 2024-12-16 - URL: https://oxd.com/blog/2024/05/07/creative-director-wil-arndt-presents-at-designthinkers-2024-conference-in-vancouver/ - Categories: Events Learn how to apply UX tactics to your brand strategy. > On Thursday, May 2, public-sector employees from around BC can network and discuss topics around Agile ways of working in government. - Published: 2024-04-30 - Modified: 2024-05-22 - URL: https://oxd.com/blog/2024/04/30/gordon-ross-to-join-panel-at-exchange-labs-agile-open-house/ - Categories: Events Panelists will explore topics around Agile ways of working in government. > Best Workplaces in Canada™ was awarded to OXD for 2024! We’re grateful to our staff and leadership for fostering an amazing work environment. - Published: 2024-04-24 - Modified: 2024-04-24 - URL: https://oxd.com/blog/2024/04/24/oxd-named-one-of-canadas-best-workplaces-in-2024/ - Categories: News OXD's positive work environment and innovative culture stem directly from the dedication of our leadership team. > Can you believe it? Sunday, April 21, 2024 marked the 25th time OXD and ThoughtFarmer have taken on the 10-kilometre Sun Run challenge. - Published: 2024-04-21 - Modified: 2024-07-01 - URL: https://oxd.com/blog/2024/04/21/25-years-strong-weve-laced-up-once-again-for-the-vancouver-sun-run/ - Categories: News Staff from OXD and ThoughtFarmer came together for a fun, and sunny run. > What is a Technical Assessment checklist and why do you need it? Get the same checklist we use at OXD to shape better technology solutions. - Published: 2024-04-08 - Modified: 2024-07-29 - URL: https://oxd.com/blog/2024/04/08/grab-your-free-technical-assessment-checklist-from-oxd/ - Categories: News Ever wondered how we tackle tech challenges for partners like BCI, viaSport, and LegalAid BC? Now’s your chance to peek behind the curtain. > OXD’s Creative Director, Wil Arndt, offered practical strategies to revitalize your internal comms in a webinar hosted by ThoughtFarmer. - Published: 2024-04-04 - Modified: 2024-04-04 - URL: https://oxd.com/blog/2024/04/04/wil-arndt-condensed-a-year-of-design-school-into-15-minutes-heres-what-happened/ - Categories: News OXD’s Creative Director, Wil Arndt, offered fresh, practical strategies to revitalize your internal communications. > Deb MacKenzie, Sr. UX Designer at OXD, was a panelist at the Toronto Local Immigration Partnerships’s (InterLIP) webinar series on GBA+. - Published: 2024-03-23 - Modified: 2024-04-04 - URL: https://oxd.com/blog/2024/03/23/deborah-mackenzie-is-panelist-for-gba-in-settlement-sector-webinar/ - Categories: News Deborah brings expertise to a panel discussion on leveraging gender-based analysis plus (GBA+) for program design and delivery. > Better data means better recreation and reconciliation outcomes for Parks’ Recreation Sites and Trails, BC Parks, and all who enjoy these lands. - Published: 2024-03-15 - Modified: 2025-03-26 - URL: https://oxd.com/blog/2024/03/15/oxd-helps-ministry-of-environment-and-parks-team-build-an-approach-for-better-visitor-use-data-insights/ - Categories: News Better visitor use data means better recreation and reconciliation outcomes for the Ministry of Environment and Parks’ Recreation Sites and Trails, BC Parks, and all who enjoy these lands. > Our own Deborah MacKenzie, Senior User Experience and Service Designer, gave a Service Design 101 presentation at Vancouver Service Jam 2024. - Published: 2024-03-06 - Modified: 2025-01-28 - URL: https://oxd.com/blog/2024/03/06/deb-mackenzie-presents-service-design-101-at-vancouver-service-jam/ - Categories: News OXD was pleased to sponsor the local, energetic, and talent-filled event. > OXD is pleased to sponsor the Vancouver Service Jam March 1-3, part of the 2024 Global Jam event. Read our post to learn more. - Published: 2024-02-23 - Modified: 2024-02-23 - URL: https://oxd.com/blog/2024/02/23/oxd-sponsors-2024-vancouver-service-jam/ - Categories: Events OXD is pleased to sponsor the local Service Jam as part of the 2024 Global Jam event. > Celebrate Lunar New Year 2024 in Vancouver with OXD's curated list of events, fundraisers, and personal traditions from our staff. - Published: 2024-02-05 - Modified: 2024-04-21 - URL: https://oxd.com/blog/2024/02/05/a-guide-to-celebrating-lunar-new-year-2024-in-vancouver/ - Categories: News To help you make the most Lunar New Year 2024, we've curated a list of events, fundraisers, and personal traditions from our staff. > Our coaching engagement equipped the UBC brand and marketing team with the expertise to build an innovative design system. - Published: 2024-01-29 - Modified: 2024-01-29 - URL: https://oxd.com/blog/2024/01/29/agile-coaching-for-brand-and-marketing-ubc-partners-with-oxd-to-help-their-teams-unlock-new-ways-of-working/ - Categories: News A new Design System becomes the vehicle for cross-team collaboration and innovation. > OXD's QA Manager, Jim Peers, was a panelist for “Testing Trends 2024”, an event hosted by the yvrTesting Meetup community. - Published: 2024-01-24 - Modified: 2024-02-22 - URL: https://oxd.com/blog/2024/01/24/jim-peers-a-panelist-for-testing-trends-2024/ - Categories: News Quality Assurance Manager Jim Peers, answered questions around the top testing trends for yvrTesting Meetup. > The Digital Gov BC blog recently featured OXD's research-guided design enhancement work on the BCParks.ca website. - Published: 2024-01-19 - Modified: 2024-04-04 - URL: https://oxd.com/blog/2024/01/19/how-collaboration-with-oxd-is-transforming-bcparks-ca/ - Categories: News Learn how we helped turn the BCParks.ca website into a user-driven experience. > OXD performed a comprehensive accessibility review on FortisBC.com, providing them recommendations for improvements and potential fixes. - Published: 2023-12-10 - Modified: 2024-01-10 - URL: https://oxd.com/blog/2023/12/10/fortisbc-com-gets-a-comprehensive-accessibility-review/ - Categories: News FortisBC took a significant step towards ensuring digital inclusivity by engaging OXD to conduct a comprehensive accessibility review of their website. > We're thrilled to be certified as a Great Place To Work® in Canada. Check out our people—they're what makes us great! - Published: 2023-11-13 - Modified: 2024-11-15 - URL: https://oxd.com/blog/2023/11/13/oxd-recognized-as-great-place-to-work/ - Categories: News We’re thrilled to win the “Great Place to Work®” in Canada certification. > OXD’s service designers are excited to facilitate a GBA+ workshop at the November 30th BC Gov Design Community meetup. - Published: 2023-11-10 - Modified: 2023-11-23 - URL: https://oxd.com/blog/2023/11/10/oxd-hosts-gba-workshop-for-bc-gov-design-community-meetup/ - Categories: Events Join Service Designers from OXD for a hands-on workshop on how we can apply GBA+ within our design processes. > OXD welcomed 20 students into our creative space, situated in the heart of Gastown, as part of the DesCan 2023 Launch! Student Conference. - Published: 2023-10-20 - Modified: 2024-02-12 - URL: https://oxd.com/blog/2023/10/20/oxd-gives-vancouver-design-students-an-exclusive-studio-tour/ - Categories: News Students participating in DesCan’s 2023 Launch! Student Conference visit our Gastown office. > Register now to learn about the best practices we use to design website navigation systems in our free webinar. - Published: 2023-09-13 - Modified: 2024-01-08 - URL: https://oxd.com/blog/2023/09/13/oxd-hosts-website-navigation-webinar/ - Categories: Events - Tags: webinar Register now and learn about the best practices we use to design website navigation systems. > OXD and ThoughtFarmer staff, family, and even pups got together at Stanley Park for our 2023 annual summer picnic. - Published: 2023-08-26 - Modified: 2023-09-13 - URL: https://oxd.com/blog/2023/08/26/annual-summer-picnic-at-stanley-park/ - Categories: News OXD and ThoughtFarmer come together for another fun event! > This year marked our annual Gastown Grand Prix party for 2023. We shared the experience of great food, drinks, and music. - Published: 2023-07-14 - Modified: 2023-09-13 - URL: https://oxd.com/blog/2023/07/14/gastown-grand-prix-2023-party-at-oxd/ - Categories: News OXD has been celebrating the Gastown Grand Prix since 2002! > Learn the fundamentals of creating and managing design systems during our webinar on Thursday, November 24th at 9 a.m. PST / 12 p.m. EST. - Published: 2023-05-23 - Modified: 2024-06-24 - URL: https://oxd.com/blog/2023/05/23/oxd-hosts-webinar-on-why-qa-matters/ - Categories: News join us as we dive into why Quality Assurance is critical to delivering high quality software products. > Laughter, great food, and even dancing neon lights filled the room where staff from across the country gathered to party the night away. - Published: 2023-05-23 - Modified: 2023-05-23 - URL: https://oxd.com/blog/2023/05/23/oxd-and-thoughtfarmer-unite-for-a-night-of-celebration-at-our-annual-company-party/ - Categories: Events, News Laughter, great food, and even dancing neon lights filled The Roof at the sparkling Fairmont Hotel Vancouver, where staff from across the country gathered to party the night away. > On May 7th, we joined a discussion on the implementation of Agile methodologies in government to enhance inclusion and innovation. - Published: 2023-05-09 - Modified: 2023-05-09 - URL: https://oxd.com/blog/2023/05/09/oxd-joins-expert-panel-for-goldman-school-of-public-policy-webinar-series/ - Categories: News The discussion on the implementation of Agile methodologies in government to enhance inclusion and innovation was an enlightening and motivating experience. > The Vancouver Sun Run is one of OXD’s longest-standing employee events—we’ve been running it since 1999! Will we see you there? - Published: 2023-04-12 - Modified: 2023-04-18 - URL: https://oxd.com/blog/2023/04/12/were-participating-in-the-vancouver-sun-run-again/ - Categories: News Did you know OXD and ThoughtFarmer have been hitting the pavement for 24 years now? > OXD is honoured to be part of the extended digital service transformation team at BC Parks, providing strategic direction, UX, read more... - Published: 2023-04-05 - Modified: 2023-04-05 - URL: https://oxd.com/blog/2023/04/05/bc-parks-wins-best-public-sector-experience-at-vanux-awards/ - Categories: News BC Parks is recognized for their ongoing digital transformation work with the redesign and implementation of the camping reservation system and day-use pass digital service. > Discovery research and a service design approach ensured the strategy we developed for BC's Climate Action Plan was rooted in user needs. - Published: 2023-03-31 - Modified: 2023-11-02 - URL: https://oxd.com/blog/2023/03/31/research-support-from-oxd-bolsters-bcs-climate-action-plan/ - Categories: News In British Columbia, the Climate Action Secretariat (CAS) and Emergency Management and Climate Resilience (EMCR) partnered on resilience research, with OXD guiding the analysis of data usage across sectors. > OXD VP Gordon Ross will be the Jury Chair, convening the judging of the eight award categories, for 9th Annual VanUX 2023 Awards. - Published: 2023-03-14 - Modified: 2023-04-03 - URL: https://oxd.com/blog/2023/03/14/gordon-ross-a-juror-for-vanux-awards-2023/ - Categories: News OXD and the Vancouver UX Awards are excited to have Gord as the 2023 Jury Chair for 2023. > OXD and ThoughtFarmer staff explored the beginner basics of printmaking at Luminous Elephant in Vancouver. - Published: 2023-02-27 - Modified: 2023-02-28 - URL: https://oxd.com/blog/2023/02/27/building-team-unity-with-a-fun-night-out-for-oxd-and-thoughtfarmer-staff/ - Categories: News We brought a little colour into our lives with a beginner’s printmaking class. > The revamped BCParks.ca website is now live thanks to the collaborative, user-centred effort between BC Parks and OXD. - Published: 2023-02-10 - Modified: 2024-03-13 - URL: https://oxd.com/blog/2023/02/10/enhancing-outdoor-adventures-bc-parks-and-oxd-relaunch-bcparks-ca/ - Categories: News A user-friendly BC Parks website creates more happy campers. > Legal Services Branch of Ministry of Attorney General asks Gordon Ross to present an intro to using human-centred design methods in justice. - Published: 2023-01-26 - Modified: 2024-01-08 - URL: https://oxd.com/blog/2023/01/26/gordon-ross-invited-to-speak-at-ministry-of-attorney-general-legal-services-branch/ - Categories: Events, News Gord will provide an introduction to the use of human-centred design methods in justice and how it’s applied by BC’s own Ministry of Attorney General. > Gordon Ross shares our experiences in designing for justice with projects like the BC Online Divorce Assistant to UVic law students. - Published: 2023-01-17 - Modified: 2023-09-11 - URL: https://oxd.com/blog/2023/01/17/gordon-ross-presents-to-university-of-victoria-law-students-on-designing-for-justice-3/ - Categories: News Gordon shares insights into our 20-plus years of practice in human-centred legal design through work done on BC's Online Divorce Assistant. > Ways to celebrate Lunar New Year in Vancouver by enjoying local festivities, learning about traditions, and eating our way into 2023. - Published: 2023-01-13 - Modified: 2024-01-08 - URL: https://oxd.com/blog/2023/01/13/celebrating-lunar-new-year-in-vancouver-2023/ - Categories: News We’ve put together a few ways to celebrate the Lunar New Year by enjoying local festivities, learning about traditions, and of course, eating our way in 2023. > Download our free checklist and get access to the same tools OXD uses to secure website applications for our clients. - Published: 2022-12-18 - Modified: 2024-03-14 - URL: https://oxd.com/blog/2022/12/18/now-you-can-use-the-same-checklist-we-do-to-make-sure-web-applications-are-secure/ - Categories: News Learn the steps OXD uses to ensure clients have a successful content migration in their new website project. > Learn the fundamentals of creating and managing design systems during our webinar on Thursday, November 24th at 9 a.m. PST / 12 p.m. EST. - Published: 2022-11-15 - Modified: 2023-01-13 - URL: https://oxd.com/blog/2022/11/15/oxd-hosts-webinar-on-design-systems/ - Categories: Events Join us as we dive into the fundamentals of a design system. > The vaccine submission tool means an expanded digital service that further improves health services for British Columbians. - Published: 2022-11-08 - Modified: 2022-11-11 - URL: https://oxd.com/blog/2022/11/08/british-columbias-vaccine-submission-tool-becomes-more-robust/ - Categories: News An expanded digital service that further improves health services for British Columbians. > Join Gordon Ross and other panelists at Civic Design 2022 as they reflect on insights emerging from the themes of the three-day conference. - Published: 2022-11-04 - Modified: 2024-05-22 - URL: https://oxd.com/blog/2022/11/04/gordon-ross-joins-insights-panel-at-civic-design-2022/ - Categories: Events Join Gordon Ross and other panelists as they reflect on key insights emerging from the themes of the three-day conference. > Creative Director Wil Arndt, explores the concept of branding in the age of UX at the 2022 Seattle Interactive conference. - Published: 2022-10-20 - Modified: 2022-11-05 - URL: https://oxd.com/blog/2022/10/20/wil-arndt-presents-at-the-2022-seattle-interactive-conference/ - Categories: Events Creative Director Wil Arndt, explores the concept of branding in the age of UX at the 2022 Seattle Interactive conference. > OXD worked with the British Columbia Ministry of Agriculture and Food to improve digital weather monitoring services for BC farmers. - Published: 2022-10-13 - Modified: 2022-11-05 - URL: https://oxd.com/blog/2022/10/13/bc-ministry-of-agriculture-and-food-improves-weather-monitoring-tools-for-farmers/ - Categories: News OXD worked with the British Columbia Ministry of Agriculture and Food to improve digital weather monitoring services for BC farmers. > Deb MacKenzie, Senior UX Designer/Service Designer at OXD presents "Solving complex problems with mapping" webinar. - Published: 2022-09-28 - Modified: 2023-01-13 - URL: https://oxd.com/blog/2022/09/28/oxd-hosts-mapping-webinar/ - Categories: Events - Tags: mapping, webinar Join us as we dive into the many journeys mapped throughout our work with the BC COVID-19 immunization project. > OXD Creative Director Wil Arndt to deliver webinar on intranet redesign as part of the IntraTeam networking group membership. Register now. - Published: 2022-09-25 - Modified: 2022-09-28 - URL: https://oxd.com/blog/2022/09/25/wil-arndt-hosts-intranet-redesign-webinar-for-intrateam/ - Categories: Events - Tags: design, intranet, redesign, webinar Creative Director Wil Arndt, shares the story of redesigning the OXD and ThoughtFarmer shared intranet, step-by-step. > The Affordable Housing Navigator streamlines energy modeling, decision-making, and funding for non-profit affordable housing developers. - Published: 2022-09-22 - Modified: 2024-05-22 - URL: https://oxd.com/blog/2022/09/22/oxd-collaborates-with-open-technologies-to-enable-the-construction-of-more-affordable-housing-across-canada/ - Categories: News The Affordable Housing Navigator streamlines energy modelling, decision-making, and funding for non-profit affordable housing developers. - Published: 2022-09-13 - Modified: 2025-11-24 - URL: https://oxd.com/blog/2022/09/13/honouring-canadas-national-day-for-truth-and-reconciliation-2022/ - Categories: News We’re encouraging our staff and community to take time to recognize the tragedies incurred from residential schools, the missing children, and the survivors. > Get access to OXD's free Cloud Migration Checklist that shares guidelines to use as a foundation for planning a cloud migration. - Published: 2022-08-26 - Modified: 2023-01-26 - URL: https://oxd.com/blog/2022/08/26/get-peace-of-mind-with-these-cloud-migration-strategies-from-oxd/ - Categories: News If you're not sure where to start, use our set of guidelines as a foundation for planning a cloud migration. > Learn the steps we use in planning and executing a successful website project with our clients. Download our free website planning guide. - Published: 2022-07-13 - Modified: 2023-02-17 - URL: https://oxd.com/blog/2022/07/13/oxd-shares-website-planning-process-in-downloadable-guide/ - Categories: News Learn the steps involved in planning and executing a successful website project. > Caitlin, James, Lisa, and Wil Arndt share what made us go “aha!”, “hmm”, or “yes!” from the lineup of amazing presenters at DesignThinkers. - Published: 2022-06-13 - Modified: 2023-02-17 - URL: https://oxd.com/blog/2022/06/13/our-aha-moments-from-the-designthinkers-2022-conference/ - Categories: News OXD colleagues share their personal takeaways from RGD’s DesignThinkers VAN 2022. > OXD Creative Director Wil Arndt helps choose winner for The Salazar Award, presented by Graphic Designers of Canada’s (GDC). - Published: 2022-05-27 - Modified: 2023-01-23 - URL: https://oxd.com/blog/2022/05/27/oxd-creative-director-wil-arndt-a-judge-for-gdc-bcs-salazar-award/ - Categories: News Wil Arndt, OXD Creative Director joins a prestigious panel of judges for the BC Chapter of The Society of Graphic Designers of Canada student award show. > Read the story of S.U.C.C.E.S.S., find ways to celebrate Asian Heritage Month 2022, and check out our staff's favourite Asian foods. - Published: 2022-05-13 - Modified: 2023-02-17 - URL: https://oxd.com/blog/2022/05/13/asian-heritage-month-2022/ - Categories: News Read the story of S.U.C.C.E.S.S., find ways to celebrate around Vancouver, and find out what some of our staff's favourite Asian foods are! > Volunteers from OXD support Okanagan-based non-profits with new and revamped design and marketing materials. - Published: 2022-05-11 - Modified: 2024-09-30 - URL: https://oxd.com/blog/2022/05/11/design-day-for-good-gets-support-from-oxd-staff/ - Categories: News OXD team members support Okanagan-based non-profits with new and revamped design and marketing materials. > We’re happy to support the redesign and launch of FortisBC's Talking Energy website. Learn more about the project. - Published: 2022-05-10 - Modified: 2022-06-29 - URL: https://oxd.com/blog/2022/05/10/talking-energy-website-gets-a-redesign/ - Categories: News We’re happy to help FortisBC launch another successful web project. > OXD creative professionals are ready to Defy. The expected. at RGD's DesignThinkers VAN 2022 conference. Join us! - Published: 2022-05-09 - Modified: 2022-09-11 - URL: https://oxd.com/blog/2022/05/09/oxd-attends-design-thinkers-van-2022-conference/ - Categories: Events - Tags: creative OXD designers are ready to Defy. The expected. > Jane, Lilian, Sarah, and Astrid talk UX trends of the year: inclusive design, collaboration tools, and the metaverse. - Published: 2022-05-02 - Modified: 2023-01-23 - URL: https://oxd.com/blog/2022/05/02/oxd-user-experience-designers-share-their-thoughts-on-top-ux-trends-of-the-year-so-far/ - Categories: News Jane, Lilian, Sarah, and Astrid talk inclusive design, collaboration tools, and the metaverse. > Here’s how you can participate in Earth Day 2022 in and around Vancouver. We've included in-person and virtual events. - Published: 2022-04-14 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2022/04/14/earth-day-2022/ - Categories: News We've provided a few ways to participate in Earth Day 2022 activities around the Vancouver area. > OXD shares tips on how we use our intranet to support our workplace diversity, equity, and inclusion (DEI) goals. - Published: 2022-03-24 - Modified: 2022-10-14 - URL: https://oxd.com/blog/2022/03/24/how-weve-used-our-intranet-to-improve-diversity-and-inclusion-over-the-past-two-years/ - Categories: News OXD shares tips on how we've used our intranet to support diversity, equity, and inclusion goals. > OXD builds Lotteries Yukon website on a robust, scalable CMS—ensuring the information was now easy to manage, find, and navigate. - Published: 2022-02-22 - Modified: 2022-03-25 - URL: https://oxd.com/blog/2022/02/22/lotteries-yukon-launches-their-redesigned-website/ - Categories: News The Lotteries Yukon website, designed and built by OXD, moves to a robust and scalable CMS. > Jacqueline Antalik and Winnie Ho will facilitate a workshop on Frame Innovation at the Royal Roads Design Thinking Conference. - Published: 2022-02-08 - Modified: 2022-02-10 - URL: https://oxd.com/blog/2022/02/08/oxd-service-designers-deliver-keynote-at-royal-roads-design-thinking-conference/ - Categories: News Jacqueline Antalik and Winnie Ho will facilitate a workshop on Frame Innovation at the Royal Roads Design Thinking Conference. > To help celebrate the Lunar New Year in Vancouver, we’ve put together a few ways to enjoy local festivities, learn about traditions, and eat! - Published: 2022-01-25 - Modified: 2023-05-09 - URL: https://oxd.com/blog/2022/01/25/lunar-new-year-2022/ - Categories: News To help celebrate the Lunar New Year, we’ve put together a few ways to enjoy local festivities, learn about traditions, and of course, eat. > 2022 design trends are one of the conversations our talented Designers on our Creative team are talking about. Find out what they had to say! - Published: 2022-01-14 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2022/01/14/oxd-designers-share-their-thoughts-on-2022-design-trends/ - Categories: News - Tags: design, designers, trends, typefaces Caitlin Aboud and Shirley Zhou talk inktrap, TikTok, and other design trends for this year. > Gordon Ross shares our experiences in designing for justice with projects like the BC Online Divorce Assistant to UVic law students. - Published: 2022-01-11 - Modified: 2023-01-23 - URL: https://oxd.com/blog/2022/01/11/gordon-ross-presents-to-university-of-victoria-law-students-on-designing-for-justice-2/ - Categories: News Gordon shares insights into our 20-plus years of practice in human-centred legal design through work done on BC's Online Divorce Assistant. > Download our guide and learn the steps OXD uses to ensure clients have a successful content migration in their new website project. - Published: 2022-01-05 - Modified: 2025-04-02 - URL: https://oxd.com/blog/2022/01/05/oxd-shares-how-we-guide-our-clients-through-content-migration-in-downloadable-guide/ - Categories: News Learn the steps OXD uses to ensure clients have a successful content migration in their new website project. > Students got a virtual sneak peek into OXD's design team, how we collaborate, and tips for successful job applications at GDC/BC Launch 2021. - Published: 2021-12-16 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2021/12/16/oxd-helps-emerging-designers-at-gdcbc-launch-2021/ - Categories: News Caitlin Aboud represents OXD in the agency showcase at Launch 2021. > Join Gordon Ross as he reflects on his time spent with the BC Government digital delivery network, working on the COVID-19 response. - Published: 2021-11-10 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2021/11/10/gordon-ross-to-present-on-covid-19-response-in-government-at-civic-design-2021/ - Categories: Events - Tags: digital transformation, government Join Gordon Ross as he reflects on his time spent with the British Columbia Government digital delivery network, working on the COVID-19 response over the first 12 months of the pandemic. > We're hosting a workshop, “Exploring the past and potential futures of inclusive design” at the virtual Magnify 2021 Conference. - Published: 2021-10-06 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2021/10/06/oxds-ux-team-to-host-workshop-at-magnify-conference/ - Categories: Events Members of the OXD User Experience team will be hosting a virtual strategic planning workshop. - Published: 2021-09-22 - Modified: 2026-05-18 - URL: https://oxd.com/blog/2021/09/22/national-day-for-truth-and-reconciliation/ - Categories: News We’re encouraging our staff and community members to make the most of this holiday. It’s an opportunity to learn, attend an event, and support local Indigenous businesses. - Published: 2021-08-05 - Modified: 2025-10-08 - URL: https://oxd.com/blog/2021/08/05/bc-government-launches-divorce-e-filing/ - Categories: News New divorce e-filing service continues to improve access to justice for British Columbians. > Using design research, FortisBC commercial customers now get access to more tools that help them find equipment suppliers rebates. - Published: 2021-08-03 - Modified: 2023-06-07 - URL: https://oxd.com/blog/2021/08/03/collaborative-design-research-results-in-a-better-experience-for-fortisbc-customers/ - Categories: News Commercial customers get access to more tools that help them find equipment suppliers and access rebates at the point of sale > OXD has been working with FortisBC to investigate, design, and develop new public engagement tools for their existing Talking Energy website. - Published: 2021-07-31 - Modified: 2022-02-16 - URL: https://oxd.com/blog/2021/07/31/new-community-engagement-tools-coming-for-fortisbc-energy-projects/ - Categories: News British Columbians will have a new way to learn about ongoing projects in their communities, thanks to the Talking Energy website. > Gordon Ross explored the direction of Digital Transformation in different regions across the globe in the government sector at the WebSci'21. - Published: 2021-07-16 - Modified: 2025-05-05 - URL: https://oxd.com/blog/2021/07/16/how-is-the-ongoing-covid-19-pandemic-affecting-digital-directions-for-governments/ - Categories: News Gordon Ross sits on panel exploring this topic at the 13th Annual ACM WebSci’21 Conference. > Gordon Ross shares insights on re-humanizing the workforce with the 2021 PPEARL Re-Now webinar series. Listen to a recording of the webinar. - Published: 2021-07-01 - Modified: 2023-01-06 - URL: https://oxd.com/blog/2021/07/01/gordon-ross-delves-into-the-future-of-the-energized-workforce-ppearl-webinar/ - Categories: News Gordon Ross shares insights on re-humanizing the workforce with the 2021 PPEARL Re-Now webinar series. Listen to a recording of the webinar. > We're learning about reconciliation for National Indigenous History Month and how it's affecting Indigenous peoples across Canada. - Published: 2021-06-09 - Modified: 2025-02-24 - URL: https://oxd.com/blog/2021/06/09/reconciliation-what-is-it-and-why-does-it-matter/ - Categories: News June is National Indigenous History Month, and we're inviting you to learn more about reconciliation, and ways to honour the history, heritage, and diversity of Indigenous peoples across Canada. > We’re proud to have helped LABC reimagine their service model and client portal to ensure equal access to justice for family law applicants. - Published: 2021-05-17 - Modified: 2023-01-17 - URL: https://oxd.com/blog/2021/05/17/legal-aid-bc-partners-with-oxd-to-improve-access-to-justice-for-family-law-applicants/ - Categories: News This project aims to increase accessibility for diverse communities and provide flexible options in the applicant intake process for legal aid. ## People > As a Sr. Service and UX Designer, Leon Hui plays a key role in identifying systemic elements of services to understand and meet users' needs. - Published: 2024-10-07 - Modified: 2024-10-07 - URL: https://oxd.com/about/people/leon-hui/ > As a Service Designer, Mandy leads the creation of seamless, end-to-end journeys for complex services across digital and offline channels. - Published: 2024-09-19 - Modified: 2024-09-19 - URL: https://oxd.com/about/people/mandy-leung/ > Ray is a Sr Software Developer at OXD. He helps helps the software development team navigate technical decisions to craft custom solutions. - Published: 2023-07-11 - Modified: 2023-07-11 - URL: https://oxd.com/about/people/ray-wang/ - Published: 2023-05-25 - Modified: 2025-09-18 - URL: https://oxd.com/about/people/about-people-jason-stewart/ > An Intermediate UX Designer, Amanda uses a human-centred approach to create fluid experiences that have a positive impact on people. - Published: 2023-02-10 - Modified: 2024-02-23 - URL: https://oxd.com/about/people/amanda-chan/ > As a Senior Software Developer at OXD, Duncan uses best practices in development, UX, and budgeting to set the project team up for success. - Published: 2022-11-24 - Modified: 2025-06-16 - URL: https://oxd.com/about/people/duncan-mackenzie/ > As a Software Developer at OXD, Diego aims to understand our clients’ needs while solving problems with high-quality software solutions. - Published: 2022-05-18 - Modified: 2022-05-18 - URL: https://oxd.com/about/people/diego-ramirez/ > As a Senior User Experience and Service Designer, Astrid helps uncover and resolve complex problems for clients through design for users. - Published: 2022-04-12 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/astrid-simoes-tremper/ - Published: 2021-12-09 - Modified: 2026-05-18 - URL: https://oxd.com/about/people/adrianne-tung/ > As a Software Developer at OXD, Ayumi uses modern frontend technologies (HTML, CSS, JavaScript, UI) to make design innovation a reality. - Published: 2021-10-28 - Modified: 2023-05-18 - URL: https://oxd.com/about/people/ayumi-tanaka/ > James works with the OXD design team to create meaningful design solutions in a variety of media including websites and web applications. - Published: 2021-10-18 - Modified: 2025-06-05 - URL: https://oxd.com/about/people/james-byun/ > As Office Administrator, Meghan is one of the first friendly people that employees, clients, and contractors talk to at OXD. - Published: 2021-06-09 - Modified: 2025-08-07 - URL: https://oxd.com/about/people/meghan-yorston/ > As a Senior User Experience Designer at OXD, Jane helps take complex tasks and ideas and translates them into clear, precise designs. - Published: 2021-05-03 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/jane-mountain/ > As Marketing Manager, Lisa crafts honest content to tell the story of the important work we do, and how we solve challenges for our clients. - Published: 2021-01-20 - Modified: 2025-06-13 - URL: https://oxd.com/about/people/lisa-farmer/ > As a Senior Project Manager, Carmen helps lead a diverse team of multidisciplinary experts towards a common goal. - Published: 2021-01-20 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/carmen-chau/ - Published: 2021-01-20 - Modified: 2026-03-24 - URL: https://oxd.com/about/people/dylan-rogowsky/ > As a QA Engineer at OXD, Manuji takes ownership of product quality and works closely with our Development team. - Published: 2019-12-12 - Modified: 2023-08-11 - URL: https://oxd.com/about/people/manuji-samara/ > As an Accountant Chanel plays an important role in managing our business operations and financial record-keeping. - Published: 2019-03-30 - Modified: 2020-11-26 - URL: https://oxd.com/about/people/chanel-lethbridge/ > As a SoftwareDeveloper at OXD, he contributes to developing large scale websites and helps solve complex development problems. - Published: 2019-03-30 - Modified: 2020-11-26 - URL: https://oxd.com/about/people/charles-shin/ > As a Senior User Experience Designer at OXD, Deborah champions the interests of the end-user. Her primary goal is to make complex tasks easy. - Published: 2019-03-30 - Modified: 2024-06-12 - URL: https://oxd.com/about/people/deborah-mackenzie/ > As a Project Manager, Dominik is responsible for keeping projects on time and within budget, while keeping clients engaged and informed. - Published: 2019-03-30 - Modified: 2021-06-07 - URL: https://oxd.com/about/people/dominik-szopa/ > As a Software Development Manager, Foley sits at the intersection of design, strategy, and development, choosing the best tech for clients. - Published: 2019-03-30 - Modified: 2025-07-07 - URL: https://oxd.com/about/people/foley-lynn/ > As VP and Partner of OXD, Gordon has been leading the design and delivery of high-impact websites, web apps, and intranets since 1996. - Published: 2019-03-30 - Modified: 2024-03-29 - URL: https://oxd.com/about/people/gordon-ross/ > As Director of User Experience, Jacqueline leads our UX and Service Design teams. She is passionate about meaningful user experiences. - Published: 2019-03-30 - Modified: 2025-07-29 - URL: https://oxd.com/about/people/jacqueline-antalik/ > As Director of Project Services, Joey is at the helm of strategic initiatives for clients, managing end-to-end, multi-discipline projects. - Published: 2019-03-30 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/joey-bevacqua/ - Published: 2019-03-30 - Modified: 2026-02-03 - URL: https://oxd.com/about/people/julie-robinson/ > As Principal Software Developer at OXD, Justin spends much of his time writing code within the context of long-term projects. - Published: 2019-03-30 - Modified: 2020-11-26 - URL: https://oxd.com/about/people/justin-johnson/ > As a Designer at OXD, Kaitie creates elegant, functional touchpoints along the user journey, bringing a keen eye for detail to her work. - Published: 2019-03-30 - Modified: 2025-07-07 - URL: https://oxd.com/about/people/kaitie-mcgowan/ > As Design Director at OXD, Kallie is driven by a desire to create honest, intelligent and elegantly crafted works. - Published: 2019-03-30 - Modified: 2021-04-07 - URL: https://oxd.com/about/people/kallie-ashenden/ > As Senior System Administrator, Lawrence manages all the computers, servers, networking, firewalls, backups, and software at OXD. - Published: 2019-03-30 - Modified: 2021-04-07 - URL: https://oxd.com/about/people/lawrence-chan/ > Michael is a Software Development Manager who specializes in business systems integration and database development. - Published: 2019-03-30 - Modified: 2025-07-07 - URL: https://oxd.com/about/people/michael-olund/ > As a Front-End Developer, Min builds visual interfaces for site and app projects, acting as a bridge between our Designers and Programmers. - Published: 2019-03-30 - Modified: 2023-04-26 - URL: https://oxd.com/about/people/min-ji-choi/ - Published: 2019-03-30 - Modified: 2026-03-24 - URL: https://oxd.com/about/people/sara-redpath/ - Published: 2019-03-30 - Modified: 2026-03-24 - URL: https://oxd.com/about/people/steve-ly/ > As Controller, Susan keeps OXD's financial house in order. Susan began her accounting career through the SFU Co-op program. - Published: 2019-03-30 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/susan-gibbons/ > As Creative Director, Wil works to ensure that projects meet the highest standards of design and communications excellence. - Published: 2019-03-30 - Modified: 2022-12-14 - URL: https://oxd.com/about/people/wil-arndt/ > As a Senior User Experience Designer, Winnie is responsible for improving the usability, utility, and enjoyment of interactions for users. - Published: 2019-03-30 - Modified: 2022-05-24 - URL: https://oxd.com/about/people/winnie-ho/ > Darren Gibbons has led OXD since co-founding the company in 1996. He brings a unique blend of strategic thinking, tech, and people skills. - Published: 2019-03-29 - Modified: 2025-08-07 - URL: https://oxd.com/about/people/darren-gibbons/ > As a Senior User Experience Designer at OXD, Dave is responsible for creating user experiences that are intuitive and easy to use. - Published: 2019-03-29 - Modified: 2025-06-16 - URL: https://oxd.com/about/people/dave-kachman/ ## Job Postings - Published: 2026-06-29 - Modified: 2026-06-30 - URL: https://oxd.com/careers/agile-project-manager-scrummaster/ - Published: 2026-06-12 - Modified: 2026-06-29 - URL: https://oxd.com/careers/director-of-hr/ ## Insights - Published: 2026-06-16 - Modified: 2026-06-17 - URL: https://oxd.com/insights/when-ai-makes-building-cheap-its-everything-else-you-skipped-that-costs-you/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Technology Tags: AI, Databases, Modernization, Security and identity management - Themes: AI, Technology & Engineering AI coding tools don’t create risk by changing who can ship. They create risk by making it cheap to skip the planning that expensive building used to force. OXD’s Director of Software Development, Steve Ly, on what gets lost when getting it wrong stops being expensive. - Published: 2026-05-15 - Modified: 2026-05-15 - URL: https://oxd.com/insights/software-for-the-generative-age-rethinking-quality-assurance-for-ai/ - Service Tags: Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Technology Tags: AI, QA Automation - Themes: AI, Technology & Engineering There’s a widespread assumption that if you can’t predict what a system will produce, you can’t hold it to rigorous standards. Jason Stewart and Adrianne Tung from our QA team, on why that assumption is wrong—and what it costs when organizations act on it. - Published: 2026-04-17 - Modified: 2026-04-17 - URL: https://oxd.com/insights/the-most-excited-ive-been-since-my-first-job/ - Service Tags: Human-Centred Design, Service Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Technology Tags: AI - Themes: AI, Organizational Culture & Leadership, Service & Human-Centred Design, Technology & Engineering A conversation with James Byun, Art Director and Senior UI Designer at OXD, on judgment, responsibility, and what gets lost when the grind disappears. - Published: 2026-03-16 - Modified: 2026-03-24 - URL: https://oxd.com/insights/knowledge-extraction-for-legacy-modernization/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Software, Telecommunications, Transportation - Technology Tags: AI, COBOL, Knowledge extraction, Knowledge graphs, Legacy systems, LLM, Mainframe systems, Modernization - Themes: AI, Technology & Engineering Steve Ly, our Director of Software Development, explores how years of policy decisions, workarounds, and institutional reasoning are embedded in the code that nobody fully understands anymore. - Published: 2026-02-11 - Modified: 2026-06-17 - URL: https://oxd.com/insights/ai-is-reshaping-entry-into-software-development/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Technology Tags: AI - Themes: AI, Strategic Transformation, Technology & Engineering Our Director of Software Development, Steve Ly, explores a paradox facing the software industry: we're automating away the entry-level work that builds expertise, but we haven't figured out what replaces it. - Published: 2026-01-20 - Modified: 2026-04-09 - URL: https://oxd.com/insights/balancing-desirability-feasibility-and-viability-in-public-service-design/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design, Technology Solutions - Industry Tags: Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Service & Human-Centred Design, Strategic Transformation Across countless public sector projects, Sara Redpath, OXD’s Sales Director, has seen the same challenge: navigating continuous tension between desirability, feasibility, and viability. In this article, she explores why government digital services often struggle with this balance—and how human-centred design can help. - Published: 2026-01-06 - Modified: 2026-03-24 - URL: https://oxd.com/insights/from-blockers-to-enablers-rethinking-the-role-of-security-in-delivery/ - Service Tags: Digital Services and Products, Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector - Themes: Organizational Culture & Leadership, Technology & Engineering Security says no. Delivery says hurry up. Meanwhile, releases stall, frustration builds, and both teams feel like they’re losing. Our Director of Software Development, Steve Ly, says there’s a better way to work together—and it starts with changing how we think about security’s role. - Published: 2025-11-27 - Modified: 2026-03-24 - URL: https://oxd.com/insights/tech-wags-the-dog/ - Service Tags: Government Consulting, Management Consulting, Technology Solutions - Themes: Organizational Culture & Leadership, Strategic Transformation, Technology & Engineering Technical problems are rarely just technical. OXD’s Creative Director Wil Arndt mapped 247 digital tools for an organization and discovered that successful change means working with organizational culture, not against it. - Published: 2025-11-18 - Modified: 2026-05-25 - URL: https://oxd.com/insights/how-frame-creation-can-inspire-innovation/ - Service Tags: Government Consulting, Human-Centred Design, Service Design - Industry Tags: Government and Public Sector - Themes: Organizational Culture & Leadership, Service & Human-Centred Design, Strategic Transformation Our Director of UX and Service Design, Jacqueline Antalik, shares a practical framework for breaking through reactive problem-solving patterns in complex public sector organizations. - Published: 2025-11-04 - Modified: 2026-03-24 - URL: https://oxd.com/insights/software-for-the-generative-age-building-around-non-deterministic-systems/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: AI, Technology & Engineering Steve Ly, our Director of Software Development, interviews Diego Ramirez, one of our Software Developers, to discuss the practical realities of building around non-deterministic systems. - Published: 2025-09-22 - Modified: 2026-03-24 - URL: https://oxd.com/insights/software-for-the-generative-age-designing-for-non-determinism/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Service Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: AI, Service & Human-Centred Design, Technology & Engineering How do you design great user experiences when AI gives different answers every time? Steve Ly, our Director of Software Development, interviews Jacqueline Antalik, our Director of UX and Service Design, about shifting from predictable design to systems that embrace uncertainty. - Published: 2025-09-16 - Modified: 2026-03-24 - URL: https://oxd.com/insights/why-ai-alone-wont-modernize-your-legacy-system/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: AI, Strategic Transformation, Technology & Engineering If large language models (LLMs) can write code, can they read an old codebase and convert it into a modern application with minimal human effort? Our Director of Software Development Steve Ly discusses six reasons why the “auto‑modernize” tool doesn’t exist. - Published: 2025-08-22 - Modified: 2026-03-24 - URL: https://oxd.com/insights/software-for-the-generative-age-from-precision-to-probability/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: AI, Technology & Engineering As teams shift from predictable systems to probabilistic AI, Steve Ly, our Director of Software Development, explores how this evolution is reshaping testing and service delivery—and why embracing uncertainty may unlock AI's full potential. - Published: 2025-07-14 - Modified: 2026-03-24 - URL: https://oxd.com/insights/beyond-roblox-id-how-verifiable-credentials-transform-digital-identity-verification-for-privacy/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering In the realm of digital identity verification, organizations struggle with balancing stringent compliance requirements and safeguarding citizen privacy. Steve Ly, our Director of Software Development, explains how verifiable credentials can reduce compliance risks while restoring crucial digital trust. - Published: 2025-07-09 - Modified: 2026-03-24 - URL: https://oxd.com/insights/does-more-code-faster-translate-into-better-quality-code/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: AI, Technology & Engineering VP and Partner Gordon Ross explores the question: Does the apparent speed of AI coding assistants translate to improved code quality, or do they introduce hidden, long-term systemic costs? He draws a parallel to car speed limits, where individual gains in speed often mask collective burdens. - Published: 2025-05-20 - Modified: 2026-03-24 - URL: https://oxd.com/insights/low-risk-strategies-for-legacy-system-modernization-in-the-public-sector/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector, Health, Justice - Themes: Public Sector & Justice, Technology & Engineering How can product owners update their outdated government digital service without disrupting essential public services? - Published: 2025-04-25 - Modified: 2026-03-24 - URL: https://oxd.com/insights/beyond-components-how-design-principles-transform-design-systems/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Service & Human-Centred Design Our Creative Director Wil Arndt explores how design principles serve as navigational tools that transform design systems from collections of components into strategic assets that drive successful digital transformation. - Published: 2025-03-19 - Modified: 2026-03-24 - URL: https://oxd.com/insights/performance-engineering-the-secret-to-faster-more-reliable-applications/ - Service Tags: Digital Services and Products, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering Slow applications don’t just frustrate users—they could cost businesses millions in lost revenue. Our Director of Software Development, Steve Ly, says the solution is to “Shift left”. - Published: 2025-03-07 - Modified: 2026-03-24 - URL: https://oxd.com/insights/exploring-the-relationship-between-service-evaluation-and-admin-burden/ - Themes: Public Sector & Justice, Service & Human-Centred Design After challenging Canadian governments to reduce administrative burden, OXD Vice President and Partner Gordon Ross spoke with public servants about how to measure and address these hidden costs. What emerged wasn’t just about service efficiency—it’s about understanding citizens’ complex relationships with government policy. - Published: 2025-02-20 - Modified: 2026-03-24 - URL: https://oxd.com/insights/when-court-processes-are-stuck-in-the-past-justice-suffers/ - Service Tags: Digital Transformation and Innovation, Government Consulting - Industry Tags: Government and Public Sector, Justice - Themes: Public Sector & Justice, Service & Human-Centred Design, Strategic Transformation Outdated court processes delay justice and burden staff. Digital transformation can make courts more efficient, accurate, and accessible. - Published: 2025-01-22 - Modified: 2026-03-24 - URL: https://oxd.com/insights/how-ai-can-transform-modern-government-services/ - Service Tags: Digital Services and Products, Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector - Themes: AI, Public Sector & Justice, Strategic Transformation From predictive flood warnings to systems that cut document processing times to our own work in government AI consulting, OXD Director of Software Steve Ly explains how AI is revolutionizing government service delivery. - Published: 2024-12-18 - Modified: 2026-04-23 - URL: https://oxd.com/insights/canadian-governments-are-overdue-on-reducing-the-administrative-burden-of-their-services/ - Service Tags: Digital Services and Products, Government Consulting - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Service & Human-Centred Design Every frustrating form and confusing process erodes public trust. OXD Vice President and Partner Gordon Ross challenges Canadian governments to rebuild that trust by reducing administrative burden on citizens. - Published: 2024-11-21 - Modified: 2026-04-23 - URL: https://oxd.com/insights/is-digital-government-just-government-a-nuanced-debate-at-fwd50/ - Service Tags: Digital Transformation and Innovation, Government Consulting - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Strategic Transformation In this Insight, Gordon Ross, Vice President and Partner at OXD suggests that the answer lies not in choosing sides, but in better understanding the evolution of government capabilities. - Published: 2024-09-20 - Modified: 2026-04-23 - URL: https://oxd.com/insights/establishing-digital-trust-with-verifiable-credentials/ - Service Tags: Digital Services and Products, Government Consulting, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering Our Director of Software Development, Steve Ly, explores a world where proving your identity or qualifications is as simple as scanning a QR code, without revealing your personal details. - Published: 2024-09-10 - Modified: 2026-06-26 - URL: https://oxd.com/insights/five-impressions-from-an-unexpected-healthcare-service-journey/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Service Design - Industry Tags: Government and Public Sector, Health - Themes: Public Sector & Justice, Service & Human-Centred Design, Strategic Transformation Being the parent of an injured child forced Gordon Ross, OXD Vice President and Partner, to reconsider how a service designed equates to a service experienced. Here are his impressions on the collision of time, infrastructure, and identity across an unexpected summer healthcare journey. - Published: 2024-08-29 - Modified: 2026-06-26 - URL: https://oxd.com/insights/will-ai-replace-software-developers-why-the-answer-is-no/ - Service Tags: Technology Solutions - Themes: AI, Technology & Engineering Our Director of Software Development, Steve Ly explains why AI should be seen as a powerful ally, instead of an unfriendly foe. - Published: 2024-06-24 - Modified: 2026-04-23 - URL: https://oxd.com/insights/embracing-the-vertigo-of-service-design/ - Service Tags: Government Consulting, Service Design - Industry Tags: Government and Public Sector - Themes: Service & Human-Centred Design Gordon Ross shares insights around the profound impact of viewing service design from a broader perspective. - Published: 2024-06-21 - Modified: 2026-04-23 - URL: https://oxd.com/insights/top-six-reasons-governments-should-implement-zero-trust-principles/ - Service Tags: Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Technology & Engineering Discover how adopting Zero Trust principles can bolster cybersecurity and better protect sensitive data from modern threats. - Published: 2024-06-12 - Modified: 2026-04-23 - URL: https://oxd.com/insights/united-on-the-field-government-teams-and-vendors-in-action/ - Service Tags: Government Consulting - Industry Tags: Government and Public Sector - Themes: Organizational Culture & Leadership, Public Sector & Justice Bridging the gap between government teams and vendors, Gordon Ross discusses how blended digital teams can transcend traditional roles to achieve success in public sector projects. - Published: 2024-06-03 - Modified: 2026-04-23 - URL: https://oxd.com/insights/public-cloud-hosting-vs-private-for-modern-government-web-applications/ - Service Tags: Digital Services and Products, Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Technology & Engineering Understanding the trade-offs between private and public clouds is key when aligning with the stringent requirements of government applications. Our analysis breaks down the benefits, challenges, and tailored solutions. - Published: 2024-05-02 - Modified: 2026-04-28 - URL: https://oxd.com/insights/exploring-the-role-of-value-in-government-product-management/ - Service Tags: Government Consulting - Industry Tags: Government and Public Sector - Themes: Organizational Culture & Leadership, Public Sector & Justice, Strategic Transformation Without more investment in learning about value-creating behaviours in government product management, Gordon Ross, VP at OXD, writes that government risks the classic “nice landing, wrong airport” scenario of shipping a well-engineered, but flawed product at speed. - Published: 2024-04-23 - Modified: 2026-04-23 - URL: https://oxd.com/insights/pre-discovery-and-the-challenge-of-the-fuzzy-front-end-of-digital-transformation/ - Service Tags: Digital Transformation and Innovation, Government Consulting - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Strategic Transformation “Pre-Discovery” in government may do more harm than good, blending good intentions with vague goals. What’s the aim—funding, defining issues, consensus? VP and Partner of OXD, Gordon Ross, explains that there are better ways to avoid early confusion with your Digital Transformation project. - Published: 2024-03-22 - Modified: 2026-04-23 - URL: https://oxd.com/insights/ai-and-access-to-the-justice-system-design-challenges-and-considerations/ - Service Tags: Government Consulting - Industry Tags: Government and Public Sector - Themes: AI, Public Sector & Justice Gordon Ross, VP and Partner at OXD, stresses that AI can’t improve public access to court information unless the underlying information is addressed first. - Published: 2024-03-15 - Modified: 2026-04-23 - URL: https://oxd.com/insights/cross-platform-vs-native-application-development-how-to-choose/ - Service Tags: Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering Steve Ly, Director of Software Development at OXD, discusses the benefits of considering cross-platform technologies versus native solutions to optimize development efforts and enhance the digital experience for users. - Published: 2024-01-28 - Modified: 2026-04-23 - URL: https://oxd.com/insights/with-great-decisions-comes-great-responsibility-the-work-of-the-decider/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Management Consulting - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Organizational Culture & Leadership Whether working in government or leading a Fortune 500 company, a clear process for decision-making is crucial. Wil Arndt, OXD’s Creative Director, explores why decision-making in organizations is so hard and how clarity and structure can help teams make better, faster decisions. - Published: 2023-10-31 - Modified: 2026-04-23 - URL: https://oxd.com/insights/the-pivotal-role-of-user-interface-and-user-experience-in-industrial-manufacturing/ - Service Tags: Digital Services and Products, Human-Centred Design - Industry Tags: Manufacturing - Themes: Service & Human-Centred Design Lead Designer James Byun shares insights into how UI/UX design is reshaping the industrial manufacturing landscape, turning complex systems into user-friendly tools. - Published: 2023-05-01 - Modified: 2026-04-23 - URL: https://oxd.com/insights/a-day-in-the-life-of-the-qa-engineers-at-oxd/ - Service Tags: Digital Services and Products, Human-Centred Design - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering Discover how OXD ensures great user experiences that meet our clients’ highest standards. Our QA team unveils how they work and the critical role they play in software development. - Published: 2023-04-07 - Modified: 2026-04-23 - URL: https://oxd.com/insights/using-gba-for-inclusive-analysis-in-projects/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Service & Human-Centred Design Director of User Experience Jacqueline Antalik discusses the benefits of Gender-Based Analysis Plus (GBA+)—a tool that helps you see how different genders and diverse people experience policies, programs, and services. - Published: 2023-03-30 - Modified: 2026-04-23 - URL: https://oxd.com/insights/qa-testing-is-worth-the-cost-now-to-reduce-risks-later-here-are-five-reasons-why/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Themes: Technology & Engineering Some companies try to streamline by leaving QA off, but at OXD we recognize that this approach is risky, and in the long view, costly. Our QA Manager explains why including QA testing in your digital project is worth the cost. - Published: 2023-03-28 - Modified: 2026-04-23 - URL: https://oxd.com/insights/how-to-plan-for-a-smooth-replatforming-to-drupal - Service Tags: Digital Services and Products, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Technology & Engineering Replatforming your legacy CMS to Drupal 10? Our Software Development team shares some tips to help you avoid the common pitfalls. - Published: 2023-02-01 - Modified: 2026-04-23 - URL: https://oxd.com/insights/should-you-compensate-research-participants/ - Service Tags: Human-Centred Design, Service Design - Themes: Service & Human-Centred Design, Strategic Transformation OXD UX Designer Hitomi Yokota explores the question, “Should we compensate research participants?” We believe it’s not only essential, but also an ethical requirement. - Published: 2023-01-06 - Modified: 2026-04-23 - URL: https://oxd.com/insights/conducting-design-research-with-compassion-part-i/ - Service Tags: Digital Services and Products, Human-Centred Design, Service Design - Themes: Service & Human-Centred Design In the wake of personal tragedy, designer Jacqueline Antalik practices deeper patience and compassion for research participants. - Published: 2022-05-12 - Modified: 2026-04-23 - URL: https://oxd.com/insights/digital-transformation-in-government/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Strategic Transformation OXD spoke with senior managers and director-level public servants across Canada for their perspectives on Digital Transformation. - Published: 2022-02-02 - Modified: 2026-04-23 - URL: https://oxd.com/insights/are-your-website-kpis-traceable/ - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Information and cultural industries, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Software, Telecommunications, Transportation - Themes: Organizational Culture & Leadership At OXD, we often recommend a simple table we call a KPI Traceability Matrix to show the connection from the objective or goal through to the KPI. - Published: 2021-12-29 - Modified: 2026-04-23 - URL: https://oxd.com/insights/three-common-content-migration-mistakes-and-how-to-avoid-them/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Telecommunications, Transportation - Themes: Strategic Transformation, Technology & Engineering Reap the benefits of a successful content migration with these three recommendations. - Published: 2021-07-30 - Modified: 2026-04-23 - URL: https://oxd.com/insights/websites-are-not-brands/ - Service Tags: Digital Services and Products, Human-Centred Design, Management Consulting - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Justice, Manufacturing, Natural Resources, Professional Services, Real Estate, Retail, Telecommunications, Transportation OXD’s Design Director Kallie Ashenden discusses the importance of a holistic brand approach when it comes to your website. - Published: 2021-07-06 - Modified: 2026-04-23 - URL: https://oxd.com/insights/toddler-first-usability-testing/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Agriculture, Arts, entertainment, and recreation, Cultural Industries, Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Justice, Manufacturing, Natural Resources, Real Estate, Retail, Telecommunications, Transportation - Themes: Service & Human-Centred Design Four observations made from watching a two-and-a-half-year-old use an iPhone. - Published: 2021-01-20 - Modified: 2026-04-23 - URL: https://oxd.com/insights/how-to-broaden-your-reach-and-reduce-participant-barriers-with-remote-user-research/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design - Industry Tags: Education, Energy and utilities, Finance and insurance, Government and Public Sector, Health, Justice, Transportation - Themes: Service & Human-Centred Design UX Designer Winnie Ho shares how we worked out some of the kinks encountered with remote user research and virtual engagement. - Published: 2020-09-24 - Modified: 2026-04-23 - URL: https://oxd.com/insights/an-agile-approach-to-an-anti-racist-and-inclusive-workplace/ - Service Tags: Human-Centred Design, Management Consulting - Themes: Organizational Culture & Leadership How do we understand and meaningfully address our part in perpetuating systemic racism? What does it mean to create an anti-racist and inclusive workplace environment? - Published: 2019-12-09 - Modified: 2026-04-23 - URL: https://oxd.com/insights/digital-transformation-as-an-endurance-sport/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Strategic Transformation An OXD Service Designer draws parallels between their experience with endurance sport and their work in digital transformation initiatives with government. - Published: 2019-07-11 - Modified: 2026-04-23 - URL: https://oxd.com/insights/indigenization-of-policies-and-services-in-bc-lessons-from-te-ao-maori/ - Service Tags: Government Consulting, Human-Centred Design, Management Consulting, Service Design - Industry Tags: Government and Public Sector, Justice - Themes: Public Sector & Justice, Strategic Transformation Reflections on working in the public sector and how British Columbia can move towards the systemic Indigenization of policies and services. - Published: 2019-04-09 - Modified: 2026-04-23 - URL: https://oxd.com/insights/openshift-making-agile-development-a-reality-for-government-projects/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Technology Solutions - Industry Tags: Government and Public Sector, Justice - Themes: Public Sector & Justice, Strategic Transformation, Technology & Engineering How and why we used a Platform as Service (PaaS) to help the Ministry of the Attorney General build capacity and improve citizen access to justice. - Published: 2019-04-08 - Modified: 2026-04-23 - URL: https://oxd.com/insights/web-accessibility-four-easy-tests/ - Service Tags: Digital Services and Products, Technology Solutions - Themes: Service & Human-Centred Design, Technology & Engineering OXD's QA Manager and web accessibility expert shares four simple tests to help you evaluate your website’s accessibility. - Published: 2019-04-08 - Modified: 2026-04-23 - URL: https://oxd.com/insights/illustration-product-design/ - Service Tags: Digital Services and Products - Themes: Service & Human-Centred Design How can illustration help improve the way users experience your product? An OXD Designer explores the question. - Published: 2019-04-07 - Modified: 2026-04-23 - URL: https://oxd.com/insights/pokemon-go-ethical-childrens-entertainment/ - Service Tags: Digital Services and Products, Management Consulting - Industry Tags: Arts, entertainment, and recreation, Cultural Industries Creative Director Wil Arndt gives Pokémon GO four out of five stars when it comes to meeting high ethical standards for kids entertainment. - Published: 2019-03-30 - Modified: 2026-04-23 - URL: https://oxd.com/insights/design-for-policy-translink/ - Service Tags: Government Consulting, Human-Centred Design - Themes: Public Sector & Justice, Strategic Transformation TransLink partners with OXD's Service Design team to understand customer experiences during their Transit Fare Review. - Published: 2019-03-30 - Modified: 2026-04-23 - URL: https://oxd.com/insights/decoupled-cms/ - Service Tags: Digital Services and Products, Technology Solutions - Themes: Technology & Engineering We’re getting our geek on by looking at decoupled content management system (CMS) architectures. No, no, don’t run. Just stick with us. It’ll be worth it! - Published: 2019-03-28 - Modified: 2026-04-23 - URL: https://oxd.com/insights/navigating-pia-process-provincial-government/ - Service Tags: Government Consulting, Human-Centred Design, Service Design - Industry Tags: Government and Public Sector - Themes: Public Sector & Justice, Service & Human-Centred Design An OXD Service Designer reflects on their experience working with the BC Government and offers six tips to make your privacy impact assessment process easier to navigate. - Published: 2019-03-28 - Modified: 2026-04-23 - URL: https://oxd.com/insights/gratitude-employee-engagement/ - Service Tags: Human-Centred Design, Management Consulting - Themes: Organizational Culture & Leadership Can a simple thanks lead to greater happiness and engagement at work? Jacqueline Antalik, our Director of User Experience, explores the question. - Published: 2019-01-19 - Modified: 2026-04-23 - URL: https://oxd.com/insights/improving-collaboration-and-design-outcomes-with-empathy/ - Service Tags: Digital Services and Products, Human-Centred Design - Themes: Service & Human-Centred Design Senior UX Designer Dave Kachman shares his key takeaways from Designing Together, by Dan Brown, including fundamental concepts that are applicable in almost any situation (not just design) to improve collaboration and navigate successful conflict. ## Our work - Published: 2026-02-19 - Modified: 2026-05-21 - URL: https://oxd.com/work/building-government-capability-through-modernizing-drivebc/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Management Consulting, Technology Solutions - Industry Tags: Government and Public Sector, Transportation - Technology Tags: CrunchyDB, Django, OpenShift, ReactJS OXD and DriveBC worked as a unified team for over two years—building not just a resilient platform, but the collaborative capability to keep it thriving. - Published: 2025-10-22 - Modified: 2026-03-24 - URL: https://oxd.com/work/building-organizational-capacity-for-sustainable-change/ - Service Tags: Digital Transformation and Innovation, Human-Centred Design, Management Consulting - Industry Tags: Education How UBC transformed organizational friction into cross-functional collaboration through design system coaching. - Published: 2025-08-14 - Modified: 2025-08-15 - URL: https://oxd.com/work/transforming-the-patient-journey-a-blueprint-for-connected-healthcare/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design - Industry Tags: Government and Public Sector, Health Through collaborative co-design with patients, providers, and sector partners, Provincial Health Services Authority partnered with OXD to develop a unified vision for connected patient care. > How a Canadian court replaced a "first-to-call" booking system that favoured well-resourced firms with a digital solution that gives everyone an equal shot at justice. - Published: 2025-06-17 - Modified: 2025-06-23 - URL: https://oxd.com/work/enabling-equitable-access-to-justice-modernizing-a-canadian-courts-trial-scheduling-system/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Service Design - Industry Tags: Government and Public Sector, Justice - Technology Tags: .net core, C#, OpenShift, VueJS How one Canadian court replaced a "first-to-call" booking system that favoured well-resourced firms with a digital solution that gives everyone an equal shot at justice. > Read about our justice digital modernization efforts transitioning a 100-year old process from paper to a cutting-edge digital solution. - Published: 2024-09-10 - Modified: 2025-02-13 - URL: https://oxd.com/work/alberta-cds/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Service Design, Technology Solutions - Industry Tags: Government and Public Sector, Justice - Technology Tags: Continuous Integration, Django, Electron, HTML5, Javascript, OpenShift, Orchestration / Automated Deployment, Python, VueJS Alberta replaces an outdated paper process with a modern digital solution, improving the administration of courts. - Published: 2024-09-06 - Modified: 2026-03-24 - URL: https://oxd.com/work/honeywell-versatilis/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Manufacturing - Technology Tags: Analytics and Monitoring, Cloud, Frontend Development, QA Automation Even with deep industry knowledge and strong internal teams, leading companies know that bringing in specialized expertise can create a competitive edge. That’s why Honeywell Process Solutions partnered with OXD to deliver a product that differentiates through great user experience. > Learn how OXD used alignment and exploration methods to help the College of New Caledonia redesign the right website for their users. - Published: 2024-06-12 - Modified: 2024-06-27 - URL: https://oxd.com/work/from-insight-to-impact-the-significance-of-alignment-in-revitalizing-the-digital-experience/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design - Industry Tags: Education Learn how OXD helped the College of New Caledonia ensure they were asking the right questions and crafting the right vision for their website redesign using our alignment and exploration methods. > We worked with a provincial organization to research an effective data management system to support their data collection strategy. - Published: 2023-11-03 - Modified: 2024-06-27 - URL: https://oxd.com/work/enhancing-data-quality-and-utilization-a-data-collection-strategy-for-community-organizations/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting, Service Design, Technology Solutions - Industry Tags: Arts, entertainment, and recreation We helped a BC community group navigate data challenges and craft a data collection strategy for insights-informed decision-making. > OXD worked with a government health organization to produce outcomes that will improve digital health services for patients. - Published: 2023-09-28 - Modified: 2025-06-10 - URL: https://oxd.com/work/crafting-the-future-of-digital-health-for-government-lessons-learnings-and-a-leap-forward/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Service Design - Industry Tags: Government and Public Sector, Health Learn how OXD works with government health organizations to increase interdepartmental collaboration and deliver better digital health services. > Lotteries Yukon government website gets a redesign on a robust, scalable, best-in-class content management system. - Published: 2023-09-28 - Modified: 2025-03-18 - URL: https://oxd.com/work/improving-access-to-community-funding-by-putting-the-user-first/ - Service Tags: Digital Services and Products, Human-Centred Design - Industry Tags: Government and Public Sector - Technology Tags: Drupal, MySQL, Nginx, PHP Lotteries Yukon government website gets a redesign on a robust and scalable CMS. - Published: 2023-09-25 - Modified: 2025-10-08 - URL: https://oxd.com/work/service-mapping-solves-complex-healthcare-needs-for-people-in-bc/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design - Industry Tags: Government and Public Sector, Health Learn how a human-centred design approach helped the people living in BC fight COVID. - Published: 2023-05-06 - Modified: 2025-10-08 - URL: https://oxd.com/work/how-kernaghan-adjusters-modernized-their-tech-stack/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Technology Solutions - Industry Tags: Finance and insurance - Technology Tags: ASP.NET, Atlassian Bamboo, Bootstrap, C#, Classic ASP, Javascript, SQL Server, VueJS How do we modernize a mission critical application to be more user-centric while keeping the business running smoothly? > OXD worked with PHSA to improve management of health records for people and health care workers in BC by upgrading their technology. - Published: 2023-02-16 - Modified: 2025-03-18 - URL: https://oxd.com/work/improved-vaccine-submission-technology-helps-british-columbians-with-their-health-management/ - Service Tags: Digital Services and Products, Government Consulting, Human-Centred Design - Industry Tags: Government and Public Sector, Health People in British Columbia now have an easier way to track their immunizations, thanks to design enhancements made with the help of OXD. > We partnered with the BC Ministry of Education PEN Registry team to design a high-fidelity prototype, improving digital processes for users. - Published: 2021-10-06 - Modified: 2025-03-18 - URL: https://oxd.com/work/prototype-design-to-improve-a-complicated-expert-system/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design - Industry Tags: Education, Government and Public Sector OXD partnered with the PEN Registry team to redesign a complicated system through iterative prototyping. - Published: 2021-04-13 - Modified: 2026-01-22 - URL: https://oxd.com/work/modernization-of-government-of-alberta-child-care-digital-service/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions - Industry Tags: Government and Public Sector - Technology Tags: Django, MS SQL Server, VueJS Service Design and Agile development that modernizes access to critical citizen services. > FortisBC worked with Vancouver-based OXD to improve customer service with a customer-centric website redesign that reflected their brand. - Published: 2021-01-21 - Modified: 2025-03-18 - URL: https://oxd.com/work/fortisbc-website-redesign/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Energy and utilities - Technology Tags: AngularJS, ASP.NET, Azure Cloud, Sitefinity A modern, customer-centric website to represent the FortisBC brand. - Published: 2020-07-14 - Modified: 2026-03-30 - URL: https://oxd.com/work/co-design-during-a-crisis-ensuring-food-security-and-the-health-of-farm-workers/ - Service Tags: Government Consulting, Human-Centred Design, Management Consulting - Industry Tags: Agriculture, Government and Public Sector, Health How OXD used co-design to help the government move more quickly at the start of the COVID-19 pandemic. > How Legal Aid BC partnered with OXD to improve their digital transformation strategy and expand access to justice for British Columbians. - Published: 2020-06-10 - Modified: 2025-03-18 - URL: https://oxd.com/work/legal-aid-bc-digital-transformation-portfolio/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions - Industry Tags: Government and Public Sector, Justice - Technology Tags: AI Chat systems, Amazon Comprehend, Drupal Expanding access to justice for British Columbians. > The story of our rebrand from OpenRoad to OXD. Using rational, user-centred design to remove risk and uncertainty from an emotional process. - Published: 2020-04-17 - Modified: 2025-03-18 - URL: https://oxd.com/work/oxd-brand-strategy-and-identity/ - Service Tags: Digital Transformation and Innovation, Human-Centred Design, Management Consulting - Industry Tags: Professional Services - Technology Tags: Javascript, PHP, SASS, WordPress Gutenberg Removing risk and uncertainty from an emotionally-charged rebrand process with rational, user-centred design. > How OXD helped Emily Carr University of Art + Design improve their global reputation by prioritizing the student experience. - Published: 2019-04-15 - Modified: 2025-03-18 - URL: https://oxd.com/work/emily-carr-university-website-redesign/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Education - Technology Tags: CraftCMS, MySQL, PHP Elevating Emily Carr University’s global reputation by prioritizing the student experience. > Since 2016, OXD has been the Digital Agency of Record for UBC Brand & Marketing, offering guidance and strategic website design services. - Published: 2019-04-02 - Modified: 2025-03-18 - URL: https://oxd.com/work/ubc-digital-agency-of-record/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Education - Technology Tags: Drupal, WordPress A prestigious, century-old university works with OXD to deliver the next generation of digital communications. > How OXD helped bridge the user experience gap for the largest transportation infrastructure initiative, TReO—a tolling website, in BC's history. - Published: 2019-03-31 - Modified: 2025-06-10 - URL: https://oxd.com/work/treo-tolling-website/ - Service Tags: Digital Services and Products, Human-Centred Design, Technology Solutions - Industry Tags: Government and Public Sector, Transportation - Technology Tags: ASP.NET, C#, IIS, SQL Server, Umbraco A digital-first billing and payment experience for the largest transportation infrastructure initiative in British Columbia’s history. > Island Health on Vancouver Island partnered with us to redesign their website to be patient-centred, accessible, and responsive. - Published: 2019-03-31 - Modified: 2025-03-21 - URL: https://oxd.com/work/island-health-website-redesign/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions - Industry Tags: Health - Technology Tags: Ansible, Apache, AWS, Drupal, MariaDB, PHP 7, Varnish A responsive, accessible, and patient-centred website redesign for Island Health. > Using a service design approach, OXD helped TELUS create and test an improved onboarding experience for their customers and team. - Published: 2019-03-31 - Modified: 2024-06-27 - URL: https://oxd.com/work/telus-home-solutions-onboarding/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Management Consulting - Industry Tags: Telecommunications Helping TELUS understand their customers' experiences and identify new opportunities. > Illuminating the unknown: Mapping a forward-thinking, early-adopting University's vast digital presence through a digital audit. - Published: 2019-03-31 - Modified: 2025-03-18 - URL: https://oxd.com/work/emily-carr-university-of-art-design-digital-audit/ - Service Tags: Digital Transformation and Innovation, Management Consulting - Industry Tags: Arts, entertainment, and recreation, Education Illuminating the unknown: Mapping a forward-thinking, early-adopting University's vast digital presence. - Published: 2019-03-31 - Modified: 2025-12-10 - URL: https://oxd.com/work/bc-government-online-divorce-assistant-application/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Technology Solutions - Industry Tags: Government and Public Sector, Justice - Technology Tags: Django, OpenShift, Python, ReactJS Fair and equitable access to justice through agile development and citizen-centered design. > The BC Family Justice Innovation Lab helps improve the experience of children and families going through separation and divorce. - Published: 2019-03-30 - Modified: 2025-03-18 - URL: https://oxd.com/work/bc-family-justice-youth-voices/ - Service Tags: Digital Transformation and Innovation, Government Consulting, Human-Centred Design, Management Consulting - Industry Tags: Government and Public Sector, Justice Using Design for Social Innovation to improve the way youth impacted by separation and divorce experience the justice system. > To meet the needs of their growing global audience, Pokémon worked with OXD to offer their website in five new languages. - Published: 2019-03-30 - Modified: 2025-03-18 - URL: https://oxd.com/work/pokemon-localization/ - Service Tags: Digital Services and Products, Technology Solutions - Industry Tags: Arts, entertainment, and recreation - Technology Tags: Alfresco, Django, Java, MySQL, Python Helping Pokémon extend the reach of their web property to meet growing global demand. > The Honeywell SmartLine complex ordering tool is now 3.6x faster than the industry standard, allowing them to stand out in a crowded market. - Published: 2019-03-30 - Modified: 2025-03-18 - URL: https://oxd.com/work/honeywell-smartline-application/ - Service Tags: Digital Services and Products, Digital Transformation and Innovation, Human-Centred Design, Technology Solutions - Industry Tags: Manufacturing - Technology Tags: Meteor, MongoDB, ReactJS Helping Honeywell stand out in a crowded market by making their complex ordering tool 3.6 times faster than the industry standard. - Published: 2019-03-30 - Modified: 2025-09-23 - URL: https://oxd.com/work/oxd-translink-customer-experience-research/ - Service Tags: Digital Transformation and Innovation, Human-Centred Design, Management Consulting - Industry Tags: Government and Public Sector, Transportation Helping TransLink deliver a world-class transportation experience by mapping what their customers do, think, and feel.